HomeMy WebLinkAboutMinutes 05/22/19963281
CITY COUNCIL SPECIAL MEETING
Port Angeles, Washington
May 22, 1996
CALL TO ORDER - Mayor Ostrowski called the special meeting of the Port Angeles City Council to
SPECIAL MEETING: order at 7:45 a.m.
ROLL CALL: Members Present: Mayor Ostrowski, Councilmembers Braun, Campbell,
Doyle, Hulett, McKeown, and Wiggins.
Members Absent: None.
Staff Present: Manager Pomeranz, Attorney Knutson, Clerk Upton, B.
Becket, S. Brodhun, B. Collins, J. Pittis, B. Titus, Y.
Ziomkowski, T. Riepe, B. Coons, and J. Mason.
Public Present: None.
Manager Pomeranz informed the Council that this special meeting would serve as an
opportunity to set the goals for 1996 and 1997. This process is one of the most
important tasks performed by the Council members, as it sets the tone for the
development of the budget as well as the City's future direction. The goals
documents can be very dynamic yet, at the same time, it must be kept flexible in
view of a constantly changing environment. The goals and objectives are used as a
tool in communicating with City residents, City employees, and other organizations
in the City.
Customer Commitment Manager Pomeranz summarized one of the goals previously set by the Council
Program having to do with customer service. To that end, in February of this year, the City
embarked on a program of improving service. In working with the City's consultant,
employees have been given the responsibility to assure its success. The Values
Statement was written with the involvement of all employees, and the challenge is
to now incorporate it into the way the City does business.
Manager Pomeranz described the upcoming "Bureaucracy Busting" project in which
all employees are invited to make suggestions as to changes that can be made to rules
or regulations that get in the way of providing good customer service. Manager
Pomeranz introduced Jamey Mason and Becky Upton, Chairman and Vice Chairman,
respectively, of the Customer Commitment Steering Committee. Jamey described
the efforts of the Steering Committee thus far, and Becky advised the Council as to
its level of involvement. The Council members were encouraged to provide their
support to this process. Discussion followed.
Goals & Objectives The City Council and Department Heads proceeded to work towards setting the goals
and objectives for 1996 - 1997 by conducting a review of the current goals and
accomplishments made thus far.
ADJOURNMENT: Tie meeting was adjourned at 12:3~
City Clerk
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