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Home My WebLink AboutApplication 10/30/2014 (2) t , r J 201 • PORTANGELES "J1 i fi�NC1 LAS WASHINGTO N. U. S. A. >-y APPLICATION FOR APPOINTMENT TO BOARD, COMMISSION OR COMMITTEE Board, Commission or Committee to which you are seeking appointment: Applicant Name and General Information -qC('"0vx-N Q . First MI Last Home Street Address City �- State Zip Home phone Work phone Cell phone -lannaM C�d�t-�-' _ �'�C�_ fill •�C �\. E-mail address Date of Birth (to be completed only by applicants for Public Safety Advisory Board for purposes of criminal history check to ensure compliance with Port Angeles Municipal Code 2.26.020) Certification and Location Information (circle one) Are you employed by the City of Port Angeles? Yes t! " Are you a citizen of the United States? Yes No Are you a Registered Voter? Yes No Are you a City resident? Yes" No If so,how long 2_0' �eccr Do you own/manage a business in the City? Yes No Do you hold any professional licenses,registrations or certificates in any field? Yes No If so,please list: 1 Are you aware of any conflict of interest which might arise by your service on a City Board or Commission? If so,please ex lai Work or Professional Experience- List most recent experience first,or attach a resume(cuWa-MA Employer Title From M/Y) To(WY) Brief job description Employer Title From(M/Y) To(M/Y) Brief job description t � 1 Employer Title From(M/Y) To(M/Y) Brief job description Education -List most recent experience first nstitution/Locatiionn gree earned/Major area of study Gradua Yes �w1� o Institutlon/LocatiolY Degree earned/Major area of study Graduated? Yes No Institution/Location Degree earned/Major area of study Graduated? Charitable, Social and Civic Activities and Memberships-List major activities you have participated in during the last five years Organization/Location Group's purpose/objective #of members Brief description of your participation: Organization/Location Group's purpose/objective #of members Brief description of your participation: 2 Questions Why are you interested in serving on this particular Board or Commission? What in your background or experience do you think would help you in serving on this Board? What is your understanding of the responsibilities of this particular Board or Commission? t A Kit'( c) 0 V1 Tin Please feel free to add any additional comments you wish to make regarding your application. Applicant Signature Date Submit completed forms to: OFFICE OF TIIE CITY MANAGER TERESA PIERCE,DEPUTY CITY CLERK 360-417-4630 or tpierce @cityofpa.us City of Port Angeles 321 E. 5'r'Street PO Box 1150 Port Angeles, WA 98362 In compliance with the Americans with Disabilities Act,if you need special accommodations because of physical limitation,please contact the City Manager's Office at 417.4500 so appropriate arrangements can be made. 3 HANNAH HOOPER 1332 W 9th Street, Port Angeles, WA 98363( H: 360.477.9389 1 C: 360.477.9389 1 Hannah.Hooper @outlook.com Executive Summary Focused Operations Manager successful in leadership, guest relations, customer service, proficient in computer skills, calm and poised especially in high-pressure situations. Organized and diligent with written, oral and interpersonal communication skills. Core Qualifications • Sound judgment ; Customer relations • Calm under pressure • Team player • Complex problem solving + Training and Development • Supervision and training • Organizational skills Professional Experience General Manager 01/2013 to Current Red Lion Hotels Port Angeles, WA Manage day to day activities of hotel and staff of 50 plus managers/employees; Create and execute annual business plans; Drive revenues and increase profitability; Direct all hotel services including Front Desk, Human Resources, Food and Beverage, Housekeeping, Engineering, and Sales; Handle guest and employee complaints, concerns, and issues; Maintain high level of confidentiality; Focus and Train on all areas of customer service. Hotel Manager 06/2012 to 01/2013 Red Lion Hotels Port Angeles, WA Work directly with General Manager to manage all activities of the property; Manage guest and associate conflicts and resolve issues in accordance to the hotel's protocols; Act as Interim General Manager during vacancies;Assist in hiring; Property inspections; Assist in finical plans and executions. Director of Rooms 01/2012 to 06/2012 Red Lion Hotels Port Angeles, WA Directly oversee and manage Front Office, Engineering, and Housekeeping; Direct hotel projects and renovations; Scheduling; Forecasting; Handle guest complaints; Interviewing; Hiring; Training, Front Office Manager 04/2011 to 01/2012 Red Lion Hotels Port Angeles, WA Hire and train all Front Office staff; Respond to all guest complaints and surveys;Work closely with all department heads to assure guest satisfaction; Scheduling: Enforce policy and procedure; Manage time and attendance system; Handle ordering and inventory; Provide and maintain exceptional customer service; Manage hotels inventory; Proficiency in hotels reservation system, word, excel, and publisher. Sales Manager 1112006 to 01/2012 Red Lion Hotels Port Angeles, WA Selling the Red Lion Hotels sleeping accommodations and meeting space; Booking, planning and executing events; Strong communication both verbally and written; Manage assigned market segments; Develop and build relationships with the Management Team and guests; Provide exceptional customer service to all guests; Prepare and review files; Maintain organized filing system; Enter data in Word, Excel, and hotels reservation system; Scan, photocopy, send emails and shred documents; Type and review contracts. Proficiently multi task; Provide outstanding customer service; Ordering of assorted amenities; Maintain confidentiality of guest and associates information and pertinent hotel data; Prioritize, organize and follow up with guests and clients; Maintain positive guest relations at all times. Administrative Assistant 0512005 to 11/2006 Red Lion Hotels Port Angeles, WA Administer direct support and assistance to the Director of Sales and Marketing and the Catering Manager; Answer all incoming calls and direct to appropriate manager; Take full detailed messages; Schedule onsite and offsite appointments for direct supervisor; Create and review files; Maintain an organized filing system; Enter data in Word, Excel, and hotels reservation system; Prepare typed documents to provide communication between guest/function and all departments; Scan, photocopy, fax, send emails, and shred documents; Assist in typing group contracts; Proficiently multi task; Provide outstanding customer service Front Office Agent 07/2003 to 0512005 Red Lion Hotels Port Angeles, WA Answer main multi lined switchboard; Direct/transfer phone calls; Handling guest issues and complaints in a calm professional manner; Daily balancing of cash and credit cards; Multi-tasking in a high pace environment; Maintain open communication between several departments; Perform reception duties for the front office. Exude outstanding customer service; Operate hotels reservation system. Room Attendant 0712001 to 0712003 Red Lion Hotels Port Angeles, WA Provide a clean, sanitary, and orderly environment for hotel guests; Responsible for disposal of trash,waste, and disposal of materials; Use proper handling of various cleaning solvents and chemicals Education General Education 2012 Peninsula College Port Angeles, WA, US High School Diploma 2003 Port Angeles High School Port Angeles, WA, US Awards 2013 Hotel Financial Achievement Award Red Lion Hotels Corporation 2009 Circle of Pride (achieve 100% or higher in sales goals) Red Lion Hotels Corporation 2008 Circle of Pride Red Lion Hotels Corporation 2007 Circle of Pride Red Lion Hotels Corporation