HomeMy WebLinkAbout5.639 Original Contract
Remarketed IBM Maintenance Services Agreement
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Additional Terms
Prices and Payment
The amount payable for Maintenance Services is a fixed price. Depending on particular circumstances, as described
below under Maintenance Services,additional charges may apply. We will inform you in advance whenever additional
charges apply. Maintenance Charges are due within 30 days from the invoice date. Amounts past due are subje~t to a
late payment charge of 1.5% per month. You agree to pay accordingly. You also agree to pay applicable sales taxes or
to supply exemption documentation. This contract term is for 1 year and covers the items listed in the Attachment for
Maintenance Services.
Types of Maintenance Service for Machines
When a type of service involves the exchange of a Machine or part, the item replaced becomes IBM property and the
replacement becomes yours. You represent that all removed items are genuine and unaltered. Before IBM exchanges a
Machine or a part, you agree to remove all features, parts, and attachments not under our service. You also agree to
ensure that the item is free of any legal obligations or restrictions that prevent its exchange.
Maintenance Services
IBM will restore the Machine to good working order or exchange it, based on the type of service selected for the
Machine. IBM may inspect a Machine within one month following the date Maintenance Services begin. If the Machine
is not in an acceptable condition for service, you may have IBM restore it for a charge. Alternatively, you may withdraw
your request for Maintenance Services. However, you will be charged for any Maintenance Services which we have
performed at your request. Maintenance Services do not cover accessories, supply items, and certain parts, such as
batteries, frames, and covers. In addition, Maintenance Services do not cover service of a Machine damaged by
modification, misuse, accident, unsuitable physical or operating environment, improper maintenance by you, removal or
alteration of Machine or parts identification labels, or failure caused by a product for which we are not responsible.
Unless otherwise agreed, Maintenance Services do not cover service of Machine alterations.
Warranty
We warrant that IBM performs Maintenance Services in a workmanlike manner. THIS WARRANTY REPLACES ALL
OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. We do not warrant uninterrupted or error-free operation of any Maintenance Service.
Limitation of Liability
In the unlikely event, because of a default on our part or other liability, you are entitled to recover damages from us, in
each instance, regardless of the basis on which you are entitled to claim damages from us, we are liable only for an
amount no greater than the sum of all payments you have made. Under no circumstances are we responsible to
you or third parties for 1) loss of, or damage to, your records or data; or 2) special, incidental, or indirect
damages or for any economic consequential damages (including lost profits or savings), even if we are
informed of their possibility.
Disputes
The laws of the State of Washington govern this Agreement. Any controversy or claim rising out of or relating to this
Agreement, or the breach of this Agreement, shall be settled by arbitration in accordance with the rules of the American
Arbitration Association at a hearing in Port Angeles, WA. A judgment of a court having jurisdiction may be entered upon
the arbitrator's award. The prevailing party, in addition to all other sums to which it may be entitled, may call upon the
other party to pay their reasonable expenses (including attorney fees) relevant to the claim.
Relation with SunGard HTE, Inc.
HTE VAR and SunGard HTE, Inc., a Florida corporation, are independent contractors. Neither party is the agent of the
other. Neither party is authorized to make any representations or create any obligation or liability on behalf of the other
party.
Revised 12/12/00
Remarketed IBM Maintenance Services Agreement
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Maintenance Services Description
HTE VAR, LLC. (We) agree to provide IBM Maintenance Services for machines described in an Attachment to our
Customer (You) under the terms of this Agreement. We do not provide Maintenance Services under the terms of your
purchase order.
Maintenance charges are not refundable after coverage has started for the Machine. However, if you sell a
Machine, you may transfer coverage to the buyer/third party. If you transfer coverage for a Machine to a third party, you
agree to inform that party 1) of the applicable terms of this Agreement and 2) that it must notify us in writing of the
transfer, the location of the Machine, and acceptance of coverage.
IBM will specify the eligible Machine types and available contract periods. We will list, in an Attachment, the Machines
covered, and the coverage start and end dates for each Machine.
Each of us agrees that if a feature, upgrade, or conversion is installed on a Machine while it is under this Maintenance
Services Agreement, 1) an additional charge may apply and 2) the feature, upgrade, or conversion is subject to the
remaining portion of the contract period.
Maintenance Charge: $4,039.98
Maintenance Term: 07/01/07 - 06/30/08
Machines Covered: SWMA 9406 270 SIN 8AOOS
This Agreement, Attachment A, the End User Information Notice, and the Additional Terms on page 2 form our
complete agreement regarding these Maintenance Services and replace any prior oral or written communication
between us. By signing below, both of us agree to these terms.
Agreed to:
Agreed to:
City of Port Angeles
321 East 5th Street
Port Angeles, W A
HTE V AR, LLC
3168 Mercer University Drive, Suite 100
Chamblee, GA 30341
,
By (/?O~ ~
Authorized Signature
Name (print): j V 'f\ I'\Nf: 2 i<;:) '" ~W6,\(~
Title: f:'~AriCe.-O'Rec..~a)(.~~~~ ~<ebs
Date: C/o.." /';)..'000/
By
Authorized Signature
Name (print):
Title:
Date:
Agreement Number: 20070515GB03
Revised 12/12/00
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HTE VAR
HTE VAR Service Suite Proposal
City of Port Angeles
1 Year ServiceElite Contract
07/01/07 - 06/30/08
Q Vertical VAR compan.I'
1 Year
Mfr
Description
Type
ModI
Feat
Serial Number Qty. Charges* Repair
04/26/06- Service Code
04/25/07
-
Software Subscription P10
--
8AODB
--
Total charges: $4,039.98
· Charges shown are for prepay.
· Price does not include any Passport Advantage products
The prices stated are for products listed and are for informational use only. Applicable taxes and/or travel are not shown.
It is the responsibility of the user to ensure system, software and services accuracy.
Port Angeles Maintenance Proposal 2007 SWMA
HTE V AR, LLC
6/19/2007 at 10:40 AM
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Statement of Work for Services.
AC.9~ire~ from an IB~ :fju5;iness P3rtn~I- _
Se.rviCHSUi10
1. Scope of SaM/ices
VVI?: wili provid.:; 10 yOUl the Service!'. rlc~cfibed ir Ifll:> S!aiElnlf;l(l: of\o,:mk tor Ine M::Idl!I'1,~S Y.'.:" spedf}'
(c~l1orj "E1rHlbretIJldt:tlfnes"). ~Ve will idsnlli;.< the fiiSiti!1'! MachiFioOs, J~ld the SOflilQOS lh~t ;Jp~h' a'l)
th-etn, In a St.'hett"1lJ!c; to thlS Statemenl of Work nie SchadlJ!e will 31.;0 idf,lf\1ii1' the Spt~dl1e.-; Loca+iOflS
at wJ;:ch lll.. Servicos ",,IiI! bu pro..ndfl(~..A Spec.fi,~illm:(\Ij;J'n m9~' bo;: your antire informiHlol"l
precessing onvir':::lflment, or ;a pnrtion t:leredf. ....,fllch may O!1 resir.j~,r11 m r'1ILJ!hple Sj~es Dr OJ single
building.
These Sorvi.(;!)s,ar.e E.walln:blc; f(v' M3Cl'lirl;jo:) nc[rna!I~( wll:td for bu(',IJ'l"'cs, proicr,3N:,Hml. Or tr.(':.d(l
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2, Contract Period
St<lrt Delle. 04125!.2003
End Dete: 04!:':5fiW06
Eligible MElchlfl-f3'S, Specified L Ot'.l.3I1arlS, or flew Services addi1d Ie: thl~' Swlmr.cnl ofWcrk iOII(}wing its
Slart Ollte ','Jill f1S5unle the rermillning pmt.ion of tho mm;tino Mn~t'i1cl p~(~od,
.~r.mev'lal Contrad Period (years): 0
~Ve WI Ii renew tho 8ervlces that .apply fo-r each Sp~cjtied LOCLl,uart on the Contract PerioOc End Date
forlne numbe,or years (t;allerj the "Renewal Contract Pr;;<fiod') spBr.ifil:i!d abovo. Thr.matter, WQ wl!f
<.Hllomalically renew for tho S-ame lans;lh periods. tmles$ you notify us snd your IBM Bus1m~ss Pa.rtno(
in ncvI'ln'c'eoQfyOiX desne to d~ange [he lefiglh oHho mnew;,l, Eil.ller Dr us C<J1ll;stect not 10 j~n.e\'1 by
providillg wriUel"'lln<)Ufication (<'It least one momh prlQr 10 Ihe end of th~ currnni contmci peTtOo) In the;
-other and t1.1 your IBM 6usineSli Partner of tneir decision "(If 10 renew
Ea~h ~j' ~1I f.(Jrcm" lllfll ill>{) cow,pl..til "1!rlil'JmonllJc.iwllon u~ <lb<;'VllhIS lt~"",.~jt,m 00,-,8151:0 at lllhlll Sl.~i;mel'\l i>l W.or:': Bno~ ii;-
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3-. Your ResPQn$lbiHties
YOll l'I!Jree:
1, to provide your IBM Susino:;:> i'artr~er wim ,:ill il1lliefJlOry in .\!hlch Y()(J idenllry All Fli,{Jible Machin",,,,
10 be covcrod at Silct\ Specified Location, All Eligibfe rlilach'ries of the salllJ;tltPO at a Spedfied
LiJ'i:.atlon rmrst be Ind(ldecJI In the coverago. You also ai}rlile fa identify all Etigibl.., Mrlcl1ines fef
which we tift, tr;t provido warrunty i;>l;ff"tlce;
2. to notify your IBM Business Pmtner wr..enever you wIsh to add Eligible MachIne lyp;::s to :aft
oxisting Sp(,'Cifr~d LClCaIiQf1 C)rscl up new Spedtle<' l.oca~ion~;
3. to retum to IBM an dp.fective CRUs (from covoil'cd Eligible Machin€'$} v...i!hin ~O da}ls ofYOlJr
re~<Bipt of tho lI:.lplslJsmcnt CRU. A "'(;HU. is a Machine part which is d<tSlgMt.P.d as <l C~I~tomQt
RoploceMrl3' Unit (0 g. k.rybo31ds. memory, or hard diSk drives). 16M provides CRUs to yau rOr
replacement by yCtJ;
4 to el'llWrC that any access codes W'O provide to you are used unly by those who ar<GI au~hori:r..ci'llo
doSQ,
5. 10 provid~ }'oor IBM Business Pi)r!ner wllh il1fnnnaliOl1 we r~ql.:D:i~ which is roJotOi;! to our
ptovi'Sion of theGG Sc,l'Yrce~ to> you .and nO!:l(y your 16M eUSlflElS5 P;,:Irtncr or any chanfiss;
6. to ;tJfm'lIBM and enl!!ies within Us €t,lcrprise to store and vw YlJ1Jf conlact InformatIon. includmg
n<1mes, phone numbers, and e-ma~ addresses. 31"l)f\.vh9ffi they Ifo buslnoss. Sur::n inrormo-tion
will be proce$sed and uS9d In cnnneclion wilh our business relationship, and may be pwvitled to
COllfral'Jt.ors. Busil'Ml'M Parlners.. ant,,! assignees of IBM and enllties wi!hi.n its ErHcrpti$e for uses
consistont wilh theIr coflective- htJ~ines1';; -aGUvities. including communiClltinn wHh you (fQr elU:lmple,
for ,processing orders, fot promooona, and for market research);
7. to use any electronic oii'l{Jnostic and sgNice de rl'J ory focmti(;!s WI3 prcwide: to y()U r:.dy 11] support of
~llgible MaChines Identitjed [1'1 tne Sr.hecftll8>to this Slstemanl of Work;
tt tno! ela.ctronk: nc.ceS5 10 OUf support Cemlef'~ ~l1d cartail'! <:imaba$es maY' require a seperat.e
r)Atwon: sQ!"viees ollre~rnent;"
9. to pay any commllniCOltkms .charges ,aSSOCiated wJfJ'l Accessing Ulese Servicp.s unfess we specif'~.
otherwise;
10. to lme the information obtained undor these Sccvw"p.s en,y :ror the support 0' Iho u'lform<1lion
precosslng requirements \vithin your Elltltrprisc; and
'11 ih{ll your accep!i<nc~ or any software -Services does not alter your res;)C)nsibllitics 10r Distributed
Slf:'ltOfll Llr,e{lSO OpHon Ikemses
Whenever both of us agtp.e ro shJ(e (ep (IJr parts at )'oHr Specified LCH;ation, yoU 01$0 agree:
1, to provIde :s.,.cure sror.l9L~ space fo, u!l parts storad ;;11 your Spl:Jclffed Location.
to pr(.lVill~ IBM service :E;i'l':l1nJcfoos C'lsy 8CceS$ to U\c sGC\Jrl'! stor.3ge -Space ~o tr,at th';lY (rJ{I~'
promptly store, inSPect. and remove :hfJ part:. whenev~r they de<';'rn necessary, and
:2. 'tha! wnlle in storafle.
<,". you ore r",spons.I/;JI;;l rOf ell IQs.s. Qr damago 10 the parts,
b. y"u wiiJ be sepOmlei)' ;:,norgt-d r'.:Jf all)' par!!; (nm we find to boT missing. uso:.!. or damagoa,
and
G. ports i'C'moln Ihp,. prc~')o(l~ of IB~A ,md....1II 00 mJbjcr;j Ic) raM parl$ c'OnlrQl prOCt:dufflS and
mu:.>1 be mad" .a'~'~iJObJo f"r reTum to !3.M upon our reQI,J>!;1'it,
4. Myluaf RcsponsJbUities
If al 1mi' tJma eith!;, of'lI!; rF,;quRsl!.< iil' wylo'n GI Ih;;J itWOr1tol)' oount, each 01 us win C{lor:Qt<tle fn
upfbtlflg thL' lAst fo:mal in\lentory.
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5. Services Program License
The follfl1''\IiflO terms apply to !Tach Program we prmoiriAwith a ~jVioe thaI IS lIott1lnarwle::e
?crompaJ'lied by ~ license agrJ:i!emenL
'v'>!o g,onl YOlr a none:llclusivc 1i4;;emm to use the Program on Ins FIi{}II:>Je Machir,e we dt;lSI9nat~ Eo
aSSIST U'S in problem dateumnatlon or nther system support in conjunction '.vith lha.l{e Servic~$.
If we- do oot supply tl Dvclwp oop)', Y(lLI may m;;Ike one 1:;OPY QF tile ?rogr<lm for Mc't<up r}urpcses
prV''lidcd yoo reprudtlce 4110 copyrlghl no'~ce end any \':Ith(~r' It'l{Jend {;If ownership on thi7 copy. The
biiif.:1\Up I,;OP'I is l:wbjactto !hc Sflmo tArms as the arigl/laL Yuu l1l~y not t} mollIfy the Program's
mflchfne f8'adable inslrucl10lls or datu Qr tl1l1lr'gn them inn... <l r)ofher Prol:/ram, .2) I'OIIl';lr.se $SScmbIIJ,
r~;l'JerSI;! compilG, or oiherwJs& translate the Pmgral11, 3) sllblrcense, A~"JiO.n, or transfer Ihe; Iic.en~Q ror
lhoe Program, or4} dfi,;lltb1Jl13 tho Pmgfam 10 any third party. "'lie pn:wlde U,e Progrmn WITHOUT
WARRANTIES OF ANY KIND_
YQur license termJrl1'.ll,,1; whi>:n 1} the Sorvice iermii!.:)tM"Is. withrlrn'llllt'l or eX'iP1fiii$. and is not Iwnewed,
2) th0 Progrsm is no IMgcr needed ~{'}. perform U'Je Ser'lk:~J OJ" 3} thQ Eligfble Machin", which we
d'aslgi'\atod ror the Pr09f<Jlrr~ '15 remO\ll.;l(j from p-foductfve l!~e within YOL./f Enl~rprise.
We maytermitla!e your license lfyou f$Jilln \'mmpty 'Nith these tt1'r!flS.
Upolllerl'l1il'latklll. you fi1gree to des1roy Ihe Program and any tla<lkup COpy VtlU were glvoCn or nll'Jde.
G. Autofl1iitic Ilwerltory InCft1ilSAs
We wlll automatically increase thl"l inventVrY count at .i Spoclfi(lej Location whfSl'\l'lver:
1. an Ellglbltl: IBM Mf)~fl1e is added i-Q the inventory. If lhe- Machine is under wl;1rr.mty when acfdod.
mAjnteffii"C~ Services waJ commence at W<lmlnty A.xil. It the Machine is not IJn.:I-er warranty whP.n
eluded. maimenance Sari/lees will rommfJnce a.t the Jat~r of a) the df.Jll.e Of installation or b) !oa
previous yearly 31'lnivomary of the slFirt cftne lXIntracL periot$. IBM MachlnO$ Sp6Cl;ically excluded
Irom r:(111era\Je at t.:cntr.act perfQd start wUl temain olJlside the scope crU1Is Sta!ornoot oflNork
unlo~s, }l'iJU re':jUBSI '.ve adO! them c!lJrillg Ihe coolract porled. However, afl Eligible IBM rl.-tachil1l3S
added loycur lnv~l1tory durfng the i)Ol'itror;t period will be Included iIi tno inventory CI:)lJfIt .and
receive mamtanllnco SMvices <II;: $,",l 0,..1 in till!:; Soccmn; rJr
2, i.m Etigrble non-ISM Mochma, oithe sarne type a:;; ether n.:;.n-IBM Machines almarly CLf'fer'1;lo at
lhat Spor.it1od lc,c<lHor1, is ~dded to the iHVSl1t(l<<y IUne Machll1P.IS unden\i:t>rrtinly when added,
rm;l;ntenuoce Servl.cos Win c.ommenr..H ~~tW<l{rant~1 e>:rt. If the M.Jchino 15 not unrlfH 'Ni1(((\nl~'
whan adde(jl. majntenanc~ Services w!ll comman~e attho I<\ter of al th~ datn of [nslullulion Dr bl
the priMOUS ~'o:JrJ~l tJtmivcr~<1r)' ofthe st:ld olthe CtJt\tract po.rlod. '
The m<Jil)tenancG Ser\lices tilat apply for thp,se Machir1&ls wHl be lhe same as that 'Il'hich you ale
receiving for RII cMier Ehg:ible Machinos of the same tY1-~(\.
NewlY!M!.alled IBM ~"hlChJne& of too ~r}jnr.! type for which Yvl,l h.a'i1J alr~ndy ::lcJecr.p.(1 VV.l(l'artty
Ser'lico Upgraclu will hI'} ;1.;lded .il dii;;lte >Clf :lctwl iri'ib'iUfJIICn and will be COVi:118tl ::at the :iame WtJtrl,\n.ty
SeP/lco Up-grad!;) SUPPOrt !evel.
7. Charges and Payment
ValJf 19M Busim1lJS F~anner ;if::ls rile C~targ:e5 and lertlvJ 90wmlng cnilr:g€i> Your IBM Business
P.:Ittner mal" irnpo~l;l an adlJiHcmal Gh\~rgCl for 'Soma ar:lmru;, a g., termination, or for OUt ~)ro...i$i()n of
some <.ajdi~1onal Se(v/ollS, eo.. Service vpgradas, :lcdHior,.1l Sy~tr.~m:~ Admir,tslrBlr)fS. audlUcnal
repor!!'., or svpport for othOJ Prouucro. Thase <'1r.tICM Or add.Iio,,;'!1 sorull;:-e.s uru IdenlUied in this
SLq!ement of Work w.lh <.Ill asteriSK ("y",. Wh(!r!J you see an ashmsk. ohecl; 'A'Hh your IBM BWif!lBS!l
?1.~~,.~,(iJ.>-ll 11/201:1'2 !W<;.Qtt.)
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Par~nQr to dalermfne j~ YI)tJ will Incur i:lll additi'Ona' chalg(~. You wilt fn;o;Ke pal/rnerll d,rudly to your IBM
Business Partner.
8. Tnrminatton
Yl)'J' ha'ltJ oolmlli1.:to<l to corHmue Servir.es t~x U1e enUre contract perrod. HO\'lC'Iffr. you ITVJY ICi"1T11l'l.ale
Ser','Ir;es lor an Efigfblc rvTac.hine. on noticu 10 liS (ccpy 10 l'OLlf IBM E:L:;;me~;s Partne,). If Y';:iU
pt~rn1<%ru"ntly .remove It from productiv,fj use within ~wllr Enterprise. 0111epNise. if you -choQ:.;e fo
terminate Services and tho$o am not being replaced b')' eqlmralol'1t Sp,rviCf;:r-.J, you may do so by
p:ov'idinH us one month's \\lrittetl nnti<",e (copy 10 YOI;r 16M Business Pi)rlrll~r), EliteI' th~ Sorvlc:es hava
bOIBl1 t'o'"erod u"de: this Statement of Work for at leasl O:l1e year. ~
9. Satrsfaction Gvmantec
If, for r.ln'l reason, you orc not compJetely salbfied wlttl ~ Sef'lJice wa provida to you Undi'lf this
Sttltel11ent of Work, noli!y us in v/riting wiUiln ane monlh of the time )'C'iJ first bocome di$Salislie{j. We
~'lfm tl'lIO raSr.Hve the problem to )'our S:1l~sfactiOf1, If Vole am uMbre to do SQ, y'OU will receive a crOldfl
oqul'll to !h(.l pro.ra~od charge for tho SelVioe for the period Of time YlJU' were iJrs~ti,sfiod.
10. SarvlceSultc Advanced SCnlJce Package
~.. MAINTENANCe SERVICES
Mafntonanco of IBM Machines
We witl provide $en-ice for Mactrines, as described in our Agraemanl, for 100$6 EtigiMe IBM
Machinoo specified In [he Scl1odole.
"SUPP(}h;T SERVICeS
IBML.ink
'The fcllolJ'..ing terms apply wheneV€lf a SefV1Ce under Ihis Statement oi Work inclooes JBMLir\k
..If.'mtronic aCI,;ess ro ouf IJatiJ1:!aGo,f} con1flining leM PfoduCl supporl infornmtiorl.
'Newill.
'1 provide in~tructlons. for ,,"cces$i1l9 the dal'ilbascs: and
2, pro\ddfil U<:ier IDs !o your designated Il:$MLink Cu!>lmnar Servico Administrator
'1" 0 11 M!:J Ul& to:
1. rJe51!,j'11<lta and OUtlXHlzc ym.Jt :k'S~H5< of {I'le IBM Lmk dat<lb.:15l)S. YOll may designa,e only yoursulf
af\l;! yew efl1p!oyetOS a8 users;
2. .Yissiyn;J us or fa 00 [he I OM L1l'l k CU&kJI1HiJ' Servfl.:\J Ad mltliSlrl'llr;r (t~~lled "CSAa). Tho CS...'\ i:l
respOf'l&ible fOf -
a. roIl0\'\'1"9 the CSA procedures Wl;t provide.
b registering your users f>t~r access to Pmdud dalabases. c:.lrld
;:; acting as Ihl'! primary rnte[rUC~ betoNeen YOW' USers amt us;
:>. ansum YOlJ( Ul/ors use the iliformnlkm Qbll:Jillad (tern JEMUnk Ont'{ for the SlIPP'Ot~ of you"
if1formatkm procc-sslnr1Iequj~l"'wTl!'S. You ma~' not use infom)alilJ;\ obtained I'rom l8MI lnl< for :;lr)j!
prod~lC't dWlaJt:pmonl p\!rp{)~'Q cr 111 any s.a:e:x ur 1I1<1tketlou acu\tl1y or to pmvrde !lUpport 10 any
third partfes;
4. provitl!: .ht:: el.1uipmem (SUch .as WOrk6t:'lllons.. rl1()lf(-llls, and comm~nfc,<1liQn lealuras) nccCf';.$<ilY
10 vsr:; IBMUnk;
tJ.. nhl~in pft;t~lrams nflCeSSiJr/ II) e~tabru'$h dj,,1 aeeeli" lU' IBMlrnk or fntcunel access l0ISMUIlK;
:~~ 75-t',I~lS-I.l t'1,'~cv2 hlt,.1~\07Q}
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6-. ba respOfl;sihJQ for any una uillonz.ed' use of your Ul1Cr 10s; and
7. pay the charges of any third party lelac:omlflunlcalions service provmer you use to <lccess
JBII.'lUnk.
ASJ40D Software S~rvic(l'jij
Alert provides automatic \rt~ekl'l ncNic:'lti{)n of the f(f/!oWinU for selected IBM Ptoducts; 1) J"nah
Impact Md Pervasive A~lthori7J'ld Pn'1{lram AnalY~4s Reports (canoed 'HfPER APARS~)
;'\n.;.J 2) any P{ogram Tomporor'l Fixc:lwe disr.olterto bedef;i1r:tive (C'dlled "PS ?TFln. VVtt provide
notitica:!lon via >'1Jur ChOJ(;A of available delivery msU1ods.
Software Sub:$cripU(Ul for ASb100 provides prograrn upria1e-s. ;mnouflced during the oontract
period. as limy become avail;:libli) and YJ:IU reque~~ lham, for alr eligiblo Prngrarrlll'; for \..11;1(:1) YOIJ
<Ire licensed.
The terms tn<lt apply tor your Software Subscrlpflon am con13tned in I~ rBM Agreement for
Soflwa~e Subscriplfon (Z:175-5~59) and it'S Exhibit for AS1400 (Z1.2S.58"f:1.). CaPleS. af these
dOCI~mants are includ-od wiltll.hiij Statement at Work'. Pfeaw make< sure you hay,e, mOm emd noofy
us Ff oithot Is mi:s.'lI"S'.
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:::;;;:J,.==
,;:,~~~~, Agreement for Services Acqurred from an rBM
___~~~Ine$$ Partner
,hllnk ;'!.ru 10' ;l'uur iJ:nIf"..s,l, We 1>lIn'J& M pro"'l:lo i'<IoU ...,';ll1 high quality Scr...IQ~'L tl, ill anJ' Jm"" y~~ hn..n illl~ CpJ!%:stlcns Of
P!(lbt;H'~, Or ffi'fl 1m! t::Q'llpf",I;.:I~' 'wli'.!li!%d. p!.Jlls,e Jat lit; knI".lw. Our goal I'll/) '1<) OO.Jf bC:lUQryou.
JBM C\IIc"lllAll -gig.OGt! "gr"!"('Il~n'l$ wmh OOlt-Jill "'Sianl<m lie",,; [M.lliW "II'\M lJ.'b,Ifl<1;r<; P,\'fn'Mll"} I'.:' ;::rcmol<l, mark1JI,.and Ol:<uppon
.::<on,;,ill ::".eI..'IOIJS, Some nSM Bu!.1'WSS P~IHlJro arce 'ullln UltJ~a Funcllons fh,'",uaJl on"..' ",,,,,,rkn:ul'S wi...... rut.) nolleM eI.JslnBSG
?niners HO'l(l"Ivcr. ltXpurptisEl$ 01 btQ\~IV in lhl:> Aq,,,emenl, :#ho.. ViO V3t' U,..1eii,'l'J 10 1.1 fWs",p~l'i PH'~"er Wlj rn~<'flI8M Business
P't1rtnel,ll :}nd IhIll'lMl\'la.I;f'I",,'~ 'Allum tho CUllf<lm~l"y.'}u")()rdllra QurSor,,'IOil:J llnemr /hi:; ^llI'''t'lment fr(<l'll llt. I;()M !3IJ:;inuu
Per:nacr, 'Nil ntrr tIl;;pt..<<laibtfJ 1m 1"')I"iif'"9/ tho .Se:'\lic&lllt> Y<W..l ",odor tho .....D!TIlI1:I~~ lm'.j <:l!:h", lerms 05 t.'lls .4';:lI.."'I\oI':1\t l."Ia <11\' 11<11
rfri.p:)(\si'tola for 1) tho a.::lirms 0f [8M BIl~j'nes5i Pat'1n.:ilhl, 2) :;P,'/ addrtionsl ()blifl:Jtlo'1~ t/lGoy h;r,.',", lC< you, <tJ;]I) iII1Yllro::lucts '!Jf
t.J'....tUi.n; llloT llWY SlIPP!Vto ]iO.1 .jf,.IlIW Hifltr Hure+,llle<,I't Ii'lM l';'I~ln"n PS,Itnr,,'l> 'N!~II,.~h p." pnoa Imd Illlnf19 ui whim 100'1 fI'"H';'",
ISM Set.fa!", In l~ Q'~Yr.llh:J1 ~-:lur 10M tmSftlCM I>mm",d~ Pll kmQar s!!fe Ie oft.:: (lIlt SlJ!NIr;us, ;ur alll! riJIl1\lOlt, we Will ~i) nCl'Jf1
'l'I"JU In "'nllng Y~I) !TIElY Cllnllf'1lJlllu rneot"" oor S~!\tJei:'~ by [n~l;ljctr~ >liE t,;}lr2ru.f".. "ldrniflit>:ralt..m ul Y<>Vt Sllf'n':" 10 1I1tllsr (1',
!Uloll'lIr H3M Busll',ASI;. ?al!(ler of'yo!.!r chOIC>C iv/iU) ml.l'{r,e"lIlr,) '/011 :0 (;"j fr.l:teeule '')''1} ",r Ih"'T "or_rrll.<tv'l ...tli:> i;; ~.'lPrO',ad:1:>
oflC'4",'oo (lu.S!lr.;c;e5. <Jf{~1 us .;r"j ~1l!ll1lnU' "1ii1lpara16 IBM :J:ll1'OOffiMI lon:;o4',;ce1!-_
Thir"lflM AQrCf:rnen4IQf ScflAt>lts Ac..;ui:.ed From ill) I~M Bll'Jf4IQ'ilS Plll'lr1!:lr (tal!,.d '!hi) "1"",,,MjO,W'j i:la~'oml$ lhe SelVrc"," T"uU
il<;qIJlre ft\l>lll flrl IBM avl)lne~;,l r~rlne; and ...{~ p;;nl:irll1
Pitrt 1 - General
T.1 Dofinltlons
iEnlelJjrlSll ill "''Iy leo.'ll '.)nlily {su:d. a:. '''l;ryporatl'.ln} aw.:l
tho Sllt.CtdiCfi(ll} II OWf>:J< by mot~ IlUlf1 EO 1"1n;1l-l1l1. A..
Er;rorp-;iG4l alsi) lI1~.r.le" t;lher cnlili&$ .\ihlt.Io "',., (llul..,..:ij<
<llJ)".lU-io ,n Wrllir~iJ
Mael1irtlJ is i!I machiM. ~s t:')~llIras, ~"'Iln'''Mioni3. upgrlu:fe:.,
l'ilemll1l1s. 0, .x=soril1s, or lllny OQlTlbl.naliotl of theta The
term "M&chine" mdlJd<)s an 16~ )'f3dJino lmeJ any 1'IOI1.IBl.f
M::JiCr,lnOo (UlCllJ<!lrI[) either -tql.lipm.e-nt) for which \\Iti Inwi
pro~jd'e lnalnlel13n.:;~ $l:)1'\'lc9~,
M<llvrluJ:; UlllIllCrSl"......rts. or ,,!Met \9i(l(,(S of autht:tli1lIP
{wen fu.ll''t''gmm...., r'IOlJralll li>l'!lng.., p1Q{P'!lmmll'.g 1OObi;,
,:llJ>CU'II".el"lillloo, rep'1>\.1;, Qrl}'..Iiri\l~, illld similar ~\()rll.5) III,,! we
ma)":!eI~"el"li01J w.t. p&rl<lfa Servll::lit, iha [erm "fultlie,lfM"
does- 001 ilv'..Judo i\!;:.'l:ll&fllJ! p;Dgrllm IJrQ\lI)~ Dvailllb!o un:!-eF
!heIr OY/nllcenl.\ti ,IUl1"lf)mEnl
Sorv!", IS lIe>r.,rmaF"&ll or a lask. pro"'$iUn <A advice ;),I'Ir;j
counc;el, lllllll,luflC'C, llr ilCCili!.:>i1.:l ^ n't5mm:1J lsucfll "~l
..c.:-.....,<) MI ~"'lmlh'~On daI3 Salle) ........ mn!;:~ A'Iaik,i1",te 1<)
,'t!l.!,
1.2 Agreemllnt Stl'1Jotllfe
At't4chrtibt'lf$
$Qn1~ $eMt:lla ha,'e<I:rml'. II) JddiUon (u thosf.! 'Wt:I sj:1t:cffy in
th~ /'I!(jlcome.nt. W'" Vf()~lde l1le d6mUQlll'Jj tell'l>'S In
i,JOWf\)enl:li oCIIllod 'AltlltJ:III1<l'1II.!;,"' ",111<)1 Sf" <lt~!:I parIOJ' 1l1la
A(;rllOIfll:int AlliHT>o>errt\! 'mll be :;:iQne<l t:)' tooth -01 tJ:, d
fQ>:{lj(Jf.IiJlI by ellhcr IJflI~, '(ourll3M 13W1loMll; f>ilt1nIitH<<1<J.lq;l$
II,,. .Arlnr:hm<l"ls l!',~I:.;)ekl< f(lo:tOu fw lllgnalu,e-.
PI!t.SES 2 THROUGH 4 .Al'lfl ALSO PART OF nus AGREEMENT. This Agrllllmllnlllnd IU ;1ppli~ilfe AttJChm~"1$ :.lncl-
TtiitlMtlltm [)iX'uml)nls ;are thli c:ulIlptete a!J1lltrmll'tlt bllltwll~n if$ I(!gafdmg tllese Sll'ryrC"~ i'mn .-epb<:c on) 1><"1...r "ral gr
\\Irlttl!n eoml"T\!mkations 'il'ilolitdm!il il19's" Sl:!lyloC<$. No macJ11l'lell: t)rllc;;tll1sed ,pro!lrj~," prl)m.u:is aiEl' :t:c:qLtl.ild ..ndoG! .hls
Agtllllment, $1.1<:" !lom3 ,!HI' lW~ilaE:r" mdy um'm \ho lilrms of 1) ttlwlill\l C'uslaml>' Agreoment (orlm1 il'luIVal",,'
81t.lJ&mmt lbotW"~!Ilt~) [), 21 trt.<: uWllc!ll:lfe- I.hl.d"P"'rly ~9ren""I:t"l 6.1 $liI" Inn l>~I<>,.. fQr om ros~l>~tiYe !Etlfnlptf....,". each
')/ U III agrllo:lt to thlll!ltMS. ....ll1i~ A(1f1:-cmer.l. Ojoil~1lI ~'nll.ed, 1) any ropro!ltfctlon ot 11\1;: Aorl>llm[m!. atl /Irft0t:hmcnt. 01'
Tfl.\I)S::lctlon DO~IflUlnt =rI~ bey rohah!.. m1),m" (tor 'o><ample, phlltoco/lY QrfSlcalmUo) Jll: crrnsidered on or!glMI and:2} Illl
S\I;I'IIit..)\: ~Oll O:I\!ltr IU'IcJer this A.gNIWflllOt ate subiect 10 ,t
N",m\!(lr~OdJ~",l}: .:rP,\'V\~S D. HPlIl.p.:11...
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rtlinlllacUon DQcurnelt[s
for ci,,,;r.I:XI~jn<f~:; lTarUlll:lIOl\ ya-..JI' IBM 8 ll'Slnc$ $ Partnitt
",<if I plw.flJe ~l:lU wlln t1Ut afliJloplia!" "ild1J::i<lafl::l1
DC~'Jrncm:e.' tl1flC <(;;I)nllnn the 1l,II.dli,~dooi311s. or the
tr;II'lUICll<l.lJ1. I rJrlSllztioo Dnl;ll.Jmer.t3 will be $iEl,m,ll}y bojf! cJ
~1'l> II 1""'I......!00 by either Olll; 1"11", !QJIO-t,lillg t.lm el<.flIl'Vfe~ of
Tr.lrl"~,,ctroll 1~1)\.-'wn~l1lll, With '~:tMt'lrlla3 at 1M I~fl}mr.~tlo(l\
lMy ma~' C<",tJ}1.,;
1. lSlatcm*"I~<Jt....'Or~ t,,:opc< o!Slli"'/'OO$, rO~fi;;QllJtlM,
d~i\'fll'abioll$. wmpf"j"", ()Ilfolfa fine! e:i1~llYlar.OCl
~::ltilldllla or CGt'llilacl J:l>etlt,ld ); al'ld
2: s\,?pl,..menb: ono "lcI'e,<" f(;!n\:l {SOl.vie.. 1;;1'>; v!dr.red,
;JilIrI(J'"ttr;)()I~,rQlj),
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tr ill~'r<O lID iI ~,'ll\ihct ,lmonrr lit!\! lo.:rllls In lhe ....arlous
dC<:O'll>tOrrlio, lhc_ 01 on ,~,I1i}cnment pro~'all Ofel lllu6t" Qllt]ls
Agm1lr,t<>"l 'the trlfffl9 <>1 il TtoalU..tction Oocumt:.".I'\1 p"FJ'illA
01o'(l( 11\(1)1:0 01 bath ~I In(l~EJ ck.<ClJFller'lt.;.
Cur AeceptanClt of Y \Wi' Request fQr ,Se-rvk-G
/, Sr;;vloo l)tlrQ~mo:i 51fhJIlC! tl'l Uli'i ,I\~f:.!\i'\lI"'nl whllo WI)
ac05ipl your r<<!Uoot fol' SIlNJrA} fr"m' ~l)tJl' 113M BUblrmss
Par/nef 01:
l. pro.tJIII:9 Y')\I a tmrHia:1IGl'1 aOCu.n:Ie.11. Or
2. lllV"i4lng tho SllMtl-J.
Your Ac1..-cptance Gf Add It'JOIi ii I Terms
''-011 acce!>t Ill\)< a;;ldlbor.ullUI"!'n.q In M Altilrfura/Cll'l (11'
WmSJlcttQn DOWm;;nl b>' doing ilny Clf1t.e follo...,'lSj:
1 &1Unb!lO Iho A(1<l\ci1maat 011 r;uwDC.Ilcu O~>O'JIl'\l)r.t
2. ll$in'J the Serllce, or .!!owlng o1l'!ors to C:~ r..n; (:It
~- mtl~rng any l1"l,1',,,nllo y(J~r IBM Bvalnass PartnN ftjf
the< St:l"lrCIl
1.~ Ghafge-s <lfld Payment
YIJUI IBM 8u\;in<lU PQt"d'I(1r'Il()~!1 ~t.l ct.al'l)s!I. ~,)d Inml9
glM:lrlllllg Ch:lfr~li:_ You !\in 11mk'.> p.aJ~'1l1arl! din....tl,! 10 ~,.~.tr
10M (fi;i\:i(,9'5s PlUlnnr. HowEl'~~r, ';ya may ~"l1119a >'mnll.rtlCl%l'
fflr F,xperlsr,,; il1q~'Jd t~ per.or.m you! t>nr.1Cl; re1lueat ,iIl,oJ .
tl,:;llm! t;ave-! ,~mj 1j";;1lIl ~l(pen>1M, CltJC-bI~"UC"9l <!r'~Pll(\~e,t)..
~\~e \\~It tlc1 ~nCLJr ;h'}oo e;l..pL\-f~gg~ '1..;;I~:itJ1 )~t.~1f pnor appr\;7...o,1
1A Gh!mges l^O'lhl}^9nIUtmmtTerrns
In .ord'c.( 10 rn"IIIl:(n i'tQ1lwlil,/.n ~Ia SaMeS'><. ....., "'Ply
ch:mga l;htll"llllo, ~I (1t1~ }l.~reilmfll\l by gl"k.., YOU three
montlu' 'M'11:f1'1!l OOli,;",1 1..''''''''11<. t~lJf'le ChOO[1ifM U,IilI1Ol
ralt(l')cliv(.'. They.1p';:.ly, .'J5 ollhe elllJ<l:w& dalill \/,>(; Sp2Clfy In
!he r\olX;Cl, c-lIly la rM'lW ttl~"'l3sl~ ftlr Sel','lce and 01l'fjoln9
tr'';;''''.;.Ii;li.;:nc., Pfltl3 of Ihb ~I~r''''nj wlll<llnl> ,l4ldHiatllll
.lro,l/sklns :.'1 thtwgIJIIlI.:> the Ulrtrul (,f rr,dllo'hlt.lll SarvU:>e
~rcn:il!l.:;UC:ii>S.
Oll1orwlf,n, tor a cnar<{le EI) fit) ~'ilIOC:l !loln of IJ:S Il'\lJo1t I"wJ)n ,t
Mdlti,mal <Or di:f(lrenllE"rms 11\ ;;;1'( ',\I(i1ii~:\ l'(\mm,ullk.:.lJ,)n
InJIllyUU l,1ffJ \'of.d
2:12$.$7:( 4-fJr) n?,'M {Mlffi(I~.1
(7'701 216-4421
p.8
1.5 LfmltatJco of I fablllT;y
OrcumslilnC\l:'i 1111'1)' aIL.,;... ,...hElffi, hq<:mJs~ ef 3 di:t3Lt,1011 0Uf
pan or tW:e-rh<illilty, you af;!' e..5Ifoi:1d 10 I~Cll,'Er danmgm;
fro,,"li1 l/.;! Jrt l)ilr.;t] WJctllnsllll"'{:$, r~]"'If'dlfJ';f, ofn,F' !);l!,~ll' t}"
'.'Y~lk;h ~O\J are Clnlfjled tl:' claim {lllmn\)1'l5 IeI'm us 11f1r:llbJltJ~
fl)rWllI t1f~nlaII.lrUl;![;./:, r.egllgent.>(l. mL5f\:pI\t:loI1lallon, Gt clh~r
(rop.\t!if;:i or l()rt cWm). we ma IintJle t>or nQ 1I10le In.,n
1 d'jf'11~0$ fal 1xJdily Injury (rncllJ'l;!ll'l9 oQ9ml and d\:J1l'aj1c.
to l'e{jj (lmperfr <,flU hmrJItm! pitfSM:JI prllpcdy; llnd
2. lti" lImOl/ol >if 00i' Iltfl:!i' iM:!ual dlrtt<:l (1!1If.tl91;l~. ~p 10
tlIo glUtller<(lf V.S. $100.00::1 (01 B1luivalml!in loe;:\I
mrfP."CY), anhs -;haFl)l'iS tit r~wmn!), 12ll1Cl1lhs'
dl"'f~""1 appl)') you paid la your IBM 6u~c3S f'a!".n.er
lo.; Cl1... SBr'mx.lhlhs tile Eltll:ij!/d of/be: Cl:lln'l.
lhh, lilTlll 1111>0 npplll?B II' "fly 01 our t>'ll~,l<.lLiQri>. II fa
lho ~~xlmum (orVlhlcl'llt(Ct and OUi 5tY.)()tIl,II"'~cm~ 1l;4.'
ooIlQdI"Clll res;pon;;J~.
lIems fOT Willet. We are. Not liable
'Urntcr n,~ %':ltalfnllotlf>oe~ (lIe \'I~ 0: our 1l\l!x:Ofl!/;)Of(ll',1 tflJ]bJt)
lOt any oIlhe rl'lIlO'Hing'
I. lftitd-Pilrtj( di:l~n:!l i'1gmr.1t you tbr d.am<lOffii iollll!r than
lltol;t,l yn<fer l1n:: 1'.r:U Ilem Iiatetf i"IblJVe),
'} I,,~{; <01, ordatn;19r:i to. yo:srreClltd~ or4rlla~ Of
3 $plKlsl. f1,cltlllfilill. l)1 ifldlrool d'Dnm~<l& or 'fdO' fl1))'
OJvmtI>mlcOQ1'''l'lqlJQfllk'\l dolmllll'a~ llnc!L"(JIr-g lO$t croOfI:s
(If 03'111190). f>'ltl' if we are ltlfOl'rllfid ilIlhejq)O$~r,1ti1y
f.6 lIl'IlJtUii' RcsponsJbllltl&S
Ilath ~f liS, agree :Mllln~er lh~3 AgraeRlnnt:
I. n~~.n1lr.gI'us {lrant" lhe QUli;lt" !hQ 119htto Uil:0 fls {or '''1)1
(,fils iElI!erprl';l!' s)lriJdemarkii, l1ade Imnll'!l!. Qf Qln<<
dnGI(!OOliotJ.:l< in any pml11t1!Ion Qf p~blfClltlall \~i:holl!
pdQnvlilten C<CJn;3rot;
;/, liB iI1form3:10tI oErltduHI('Jed rs npr.oonjld'onlr;J!" If Gltho! t"
us r~lres the (n:ch!ll1\r- of oooilcremlaf mIOiT11lllloo, It
....ilI bQ rna~ \Inger 0 l)IIlMd ClOO!ilfitlll1llflly il(Jl>.i!lJllloot
!J each Is r~OO to (:,11Iar il'llb I'i1mllet f1grecrnOlffit" !f,lth
aU""',!;
4. l!"Gh 9l'\'>(O~ \11~ 1l'~1'W only tt]e liCernl,eZ il>ml rf~tg
IIp...::liI'P;J Nu lith"". IIconses; 0( righb~ tincluding licI;n'W-l
oIlr rlO.l;1S oorl"" ~,)('im(s) ilre- !;'Iallte:l,
Ij;. iloch muy OOl1l1i'<;l"\;(;<ltewilh lh'll {llhar by efoelll'l>nic
lI1"HJn$ sr.:! SU~"l COfllJTlIIIlil;.:\1!1,l11 I~ iY'.r..l!pl~lllt. dG l3
$Ig~~'(j Wrltll'l9 10 the wrlent ~tmf$~lbl!l unit""
"'1>:'1,<;;;>1>1...1"'...... ',n Icone,i'lMrl::lr; code< (Ci'JlI~:J r, "1l!'iEr
iD"j t.mla,....,d In ;:111 clElctrcrJ:: ':::~('.um"nll~ $'Uflkfc:lt;o.
./<}riry U", s..,lli>/,'ll' h:t'lontity .lI'H:I tt',e dOClmlent!:;
8llthO'1Ii::lI:y,
ll. eeoh \'1;11 allo.... ch.. olher If'asallj):l.!It> O,pjN1''1!.i(,IC\I 10
;::omply cefore il ,",!.Cum:; 1!>"llhe' Qlhor hSIl flOllMI t.~
cl:<JgJlions.
ne~I:", (If liS ,'~ll bIlI1g Q f\e,lJaj $Gliot, ffiOfP' ll'1n'llwu
ye,mi ,1(11"" the wtJ(;1) ollilction urooo unJ'e... ';4h~m'ls;e
pt(wlrfox:i b'~ Ic<:ar 1.If'" ,,,,,lttau[ Ihe pCl!lOSibdi:t~co:ol
CIJlllN;Y.:lvBI Wi!;','fli' Orl]tilifaucfJ; (rJl(J
n, ncili>er of tJ"'!:;> r...lr,)o.....';tlla for r..,II,;,,,, to rulfJI iltJ'/
ol::,!!f!allot\:; duo bl CIlU'\j'ls b~ond Its> <;r)"trol
1.7 Your Olher RespCll'\'s.billfiles
'(till <.l51'.e9
t J"ti)( Ii',.' a::i~iglt- Of othn"wtl.~ lrJ.lnsfer~ Ihi~J~~r(Jem2'ne ~)t'
j."UlJr rlUht.s un"cr ~.,iti AQ1'eet..l'..cnt delHcmi~ yr"ur
04/10,-:>C1')3
PO<!~tf!.2
Apr 17 03 02:41p
HTE 'IAR. LLC
(,'bllg1>t'~n's. or ra..dl any $&(>,\(;0, ....ilh[!!!ll 0"" pnor
w~~)tl cm"nwl. Any athlmpt ~() uti ~Q is '~(\id.
2:. thaI Y'hl ijrfj ruspc<f1sih1e torlna rOlflllcl/i O'btaih"," rtOtIl
ll$e 1'A 11m :'lI'iV.lJid'S, ,iJllt
J. ~') 1)rt:\I~I(j us ""lib ,mffiGl/'ir.I, free. "fld lUif", w."trOl:i 10
y"ur rllclli'HQt, for u:a to fuif'iJ1 j}iJI' (,Miu,,,tilms
1.11 Aqfe<e:ment 'ftlnnimllJ';m
)'l:lU may Iliflll/adl,. 1111'S Arrra8<!I1ent QFl WIIIII:'M t;(;<1ii;t1i :0 :1":1'''''
lB M nw,II1~'1>l 1",.,.1"111 <10-.:1 kJ H!> fC;lnwlf'1) Ihl} 9)\plr</uon ~r
tarminc,!lOI' of )'\HW l.Jbtl;Jallol'f:f,
Eithnf of !.'.:;. In '~'!I' er.l/1~1crto- thf3 .A,g;l1~n~Hl ,)0 WJ itlcn n{}~iee
1'1< Illn ~lll1;;.r andllo, yOU! 1811, iil<.t.na.sr, "'orl~er,1r the c-:ror
doo:s 1'lt01.:<t!'1\pry l"'iliI1l1/,}~ .,f:ns btlrm5.
AII~' len'liS of 11>J$ Ayn;~ment "'hid! biir ttl..fr If'.ariJre ""low<!
llrtl'ilt,rJ tho A!lll'lm~nllerml;H,lwm ~<l".a;h In ",!filel "tll~
fl.t1ffl1edl, and aPi'llv!{) both '*' !>lit t",;l)Ooll'\\" "U~;Mr.' nr,d
r~~~r'i'lQ:l,
1.9 Ge-og..aphle SC'tlp~
Alt rIll-II" lights 'lIld \1111 (I'.;r (;lbf~i:!aclcnl\ "~,, Wlliid oolr an the
Unli..,j SbM~ ,VI.) P'l-iUf1t> RICO. QXIJQ;t1 th'll aft IiC!lrnlJ!lllq,
Malr.![!sls are vai&J {l$ :Ilpfmililtally g,,,,,I<)\1,
':HI Go\o":unf"lll.^,w
Th~ 4wIll of !he- $13t\1o 01 N(i'lJ '(011< ljltl"El m !alII!< '\\'Itellmern.
Nl}lhinu "I f:ill"- Aure'!"""111 ,",rr~1!: !lny slllulay t1,ghl:: of
G{lll~mOr1i Ihal <:?mIQI 00 '.!fllWiCc:I <::'1{ !lJ1r,lf.,x1 17, oC<.\nl rar.l
Part :2 - Warranty Terms
2,1 WOrfttl1tJ' for IBM SreMoa1l
r cr eil.ch IBM Oflf''',,"R. WI' wwml1! fillll w" ::I~rrC'= !t
I usln,g rl!ti1t1cM,Mo care lintl ~kil! . and
,~. Iilcc::;r~n~ 1m II!; GLJrronllie'-!e'i;!l'lJr) (11'r~udfng ,ltn~
wmple.l!Qn ()\'lllll'liill-el:tnei1r,\il"Jit'lhlsJ\/J'mE'1'/llfill,.w
AlfJttv'.urt, or fll'rartsaetion DOCUtrP.5!.
2.2 Ext.enf ofWammty
THESE: WARRA./.meS A~1i: YOUR EXCLUSIVE
WARRANTIES Ai'lD REPLACE Ai.L OTHER
WARRAMTlE:S OR CONOiTIOlolll., I;;XI"RESS Olt IMPLIED.
IIIIClUDING. BUT NOT UMrrs:O iO. THE tll\Pl."l~t,I
I/lj'ARRflNnES OR CONDITIONS Of MERCIIMT MIUTY
ANi:} Fmolf.1iSS Jo'OR A I'AflT1Clft!l.R PURPOSE.
2,3 ftO'lllS Net Covorod by Wa't'ClI1t~
WI}. dQ :1,,1; ',iarrilrl u,'wllcWlJplod Of tlrmr'{'I}<1l Qpmal.km of
:,myd'l1~I~.(ar;jhl& 0.. Stt('Vtce
LJnlost{ "~J t,r}..erif1.1 f1,1-"tr",Jlia~~ I,\~e prov~du Mn~~Jlt-81G ~q n.rJ n~'1~
IBM 8ef"I';i;!S WlTHOUr WA~tlAMTlES OF' ,MlY KlUO,
Z j;'!.;. 0 l{.;. ~ Q iJ7;f,f1 [l\i;i\NI;I)
(770) 216-4421
p.s
Part :3 .. Servkes
:1. 1 IBM Seryl<....)$
SlH'l,,'Ie-el! m:.~ boB (limit( Sl.ill\d<!ffi G:fe!inlfS cr OOlll<l'11lteQl.,.
~'lJt;J( $peclfic re<iliirnfl1l\~lii EBen Sorvloo Im!1!;:~lellQr\ r'!1(1)'
IrJl..tu-dt! Of-W(.II JnOIlt!S"jf'\,'~ thrlt
1 ...pIr... ,..1 I..". lXlrrtpt!ltn.m or an agr...r.<t up,;)" ",;lfll;
2 i1'Ulom~!'nHlly r>y"r'" t\(s <In(}lh<f1lr lra"lt3celon....,1I1 II
"'p!:~ti'J Q<)l'!lrfi,,1. perm, Rcmm.&'.. rllI'l 'X.....nflllfl un"1
lri\he:r <i)fl.l& tl':l"hltliillls 11m 8N'Iire. OJ'
:1, do I",ot etpirlil' ;lcjW Mo ,,'V<.il~':A[O IDr "'!lVf we \I".ln ...iL.,ar
tel <U""1;- htJ4WU.Jb.t tnu S<f"..r_'ico_
:J.2 f:'arsonllQI
lEnl;n of IJS wi! be- l'I>6Pona,~jl'J for Ill!) tlUpen.ir.Jon, dlra7I1o.n.
'llJl(;1 c~lrol of our f\C:lPectiVIl ;'J~()(lRd
W;:, te$Ur..... U1"''t!I1t~1) del.."nlril! ik.., 1l(;:;lgnmenl 'Of CliU'
j:"Ill($oMul
WQ I1'ICl\Y ~lJ~act l!I Ser-.ici't, 1)1' ",\1' IJart of Ii. III
!JV!'!<I;Qfltrut:V,.\M n'IilIEICUld by u...
:1.3 M,,(gri.;Jls Owltership and LJccllso
io'l'o will {I~c/fr M61<>-riob too "INl~I\t<<tf.,;d to }'OV, WE? nt ,hlrd
r:lartl&s h~'E! all rliiht, titul. rmd lnlt;!re$1 (lltc1vdii'l!;! IlWn;!tiiMp
of C<lp~tu}ll'l N'4Iot'.nl'G O"ealW m.,"",~ tl1e S~'1Ge
perfurmn"llltpOtitld or OIhSrw1SoQ< jGIJ<Cb Al'l \hoBlllha>t pr;;JllKJr.t
tJ", Sar..I"..}. WI! ""iP d~r one co-py Clf 1M i'.;pt'lalIEWJ
Mal/,rela II:> :+01.1. W"-,, ll<anl Y'llU an Ir{it-nlcul:lIll. nor..e"r;I1)!il1v!;l,
wC<i'dwiM-, Ili!l:,,,j.o;w y."ense It> lJ$", tl:<<lIClJlG. raprnd,-,;...
dl~r.f.llY. pwi'crm, end d1~t". ...irl\m your Ernel'pdSll O(lIV,
COp'it& of IlitJiltJ Mlltrn'lOll.l.
Vw tt!,ll1Jt\ \0 r&prcduclflo I.td:t CO!>\,lighl rml/c(;! Ilr"d ;Siny ofrle:
r...!)'VJ!:hll'J\\lner~llip, u,.. ot.t\li ::opiB& mgf,j\e IInder lhc.lir.cl'lu
\,lfall1oo in Ih 1& St"JI;UII,
/It'" ICOil, col1cl;lpl, !llKO"Mt~t~. or lecl'mlquo, w!w::h 'ela'es 11;<
tt1r: z:ul!-,ee: l'I'leCterl1l.. Sllnffm l1.mllsd.......,\oped nr p"y.;;o,.,;
b~ !lIther af us. or j!ltrJly by both aI U;.. lit Ihe pcr.olT"lanee o!
II $;,NV;CY30 ,'!lay ($u!bJIKllo llppliroblc Im\~ll~'; a~d COP-,'i91115,!
br; fft1.:W1' U"".! b., ~i1.i'1or 04 us.
J,4 Ch(lh900 to SClYlee Terms
Wft I11"Y chan9" thlllerrns of Sor,i,::t'lIlhull>ro ""'nev,~le or
Ilt)~""...pirlnil by gMiI'Jl.l ,'<>IJ IIna" Il>On!h;:;' written noUt:il.
M)Wt}~'~(:1 mUI: ciulI~gtlJ:. (WI) n~ rOtra~C~1-,le. fDaY' apA1t)'
<mliHJ(J;;d"ly to rE'-l1e"'{I! '''tnmclClion!l snd all or UIO llffoctiw'l
ri~l;;, ',,'h ~"".If~ in ill'" 11m">>) 1~;1I11 wd~tin9 ::mnS~ti::li1l1'''>. H W(l
mfl;~-{g ," efvt:na-n ~t" lhe tt"t.t1:l!l Qf l1 r~ft-f;;WcllV:t: $aJ'\j~tn tlll;J1 I r
olloOI(F i'Ou~C\ATCr,t 001\1ra;;;1 f,criml =d 71 ynu ('tJ<'l'JkllJl'
unf;J"'r"rn~o, /lIthe rel1u!f&t rlf Y.~.I BM 8'I>lltJess Partner,
w~ w.1l <:10:1,;1' ii \.!n:'llh~ '!tit! ol In",t Mt\1toi'''';.t p<#..xl
\IVt,.,,1!x,lh 'JrlJ" I.>gn#) Ie. ctlt1ng<s, ,o.ny Sato'iC(:{; sla'cffif'lI( "r
wlJdt c.d-'.f"r than ,:,~ d~;'('.n.b~t ~)b&'l'^'9I'" 'We Vf~! prcp~rs Ol
wriite" d"'3~r:Pt;Qf! (lof tlll!> "'!:Trc",; <J>iII'll" {calle<d u 'CIJ.;,lr'!Js
l'\tJl~ot$al'lfl>n'I)1 wth:h :.~ttl ()~ LtA n1ljlJ5i f4fl I lt~e ;~rlll~ ~'1r u;
Cb~"<~" Alllll(}~";t.ll:li/;;I'J rm'ml nw:v Ihtl~<1. orthe E<1",1F.'I,e"I.A
~\O(~ ond an:{ of J~ ;i.)fU\,iaUG Ch[)flq~ AAdhoriZI:J'tk.t\S
(}I'lJ1~;::dr~(.(~
J.1afr:lJ ,J
Rpr 17 03 02:47p
HrE VAR, LLC
3,S Renewal
Rnnl1>~ah'\'iI $oiN"/l~S '"nil'w iIllitolfl..~l;;n&y rar (I surrll!l tl,lfl1!;tJ;
<:<Im'.ract p'Hlc<lunr."rss ullfvJt of b~; IXO'Jld';!$ WriltCfl
n!)~:ica:":tn {:al tOlasl ~J1'I!J lTI<:dJ,;p,iQr 10 :h~ ';'lId t'fltllt r..urf'l!Hlr
<':(j('IMd ~&'loct.l 10 Iht1 other Illig to yc,",r 113M &,,;ne~"
P;l,V'ilr ollle"ir ,ntt,lfll ~,Ql ~Q I'I:nO::'I{.
J.'\l Tennin:IIJoli 1I11d Il'Jithdmwni
1ii:illllJf' o! l.:~ <tIay l€,p'l>n,lll! ~ Sorvl"':liI t11t,o 'OlnlilJ' dtl~~ r,(ll
"'/fet "::I nb'flJEI..lw,s; .;;cncem,l)!J 111ft :SHr"'~e.
'(~V r'~!wto(;rTmn"lj)! a S'.lf'"oi;;.llll ;}"",,,..1i,1I1 114> ont! m<1l1cll'$
written flO'lml" II) Ubllnn 10 )'Otll IBM OUi!iil1esl' F'l'lrtnel.'
We IThfI~ ....lIhdr!I'W II ren"";\tlil~" ~ n~olIr.pumS' S\1r\lI~':H)(
SllJlp,."t tllr llln '~I1\Pbl~ pr'Jd'm en lI'\t41u tnOnlM'wllltl.1!1
llodj;~ to i")\~. If we wlir.:lra'll a Sr.r...k,/l lor ',,,hich ~"'~ hlNI)
r::,ep"ltt ,,,,,1 ."u- h.,~ >wI yet rully w<.vldrtd it to yo,," yo,!,
ISM rll.l5ai'lll'fm P"rt_r willlJ"'~ yau "promted rerund,
tiny teflnS whlJ:h by lhsiir r,"IUt,;, ol>:la(,,jI l:>t1>'Olld tarminnli""
c.r "..dh.tl 9W31 mill;>>'" 11' ....rfw unM iU:MI<i>d {md ap~~l" (1)
r""fim[;t..." StlllC>t~lt:X'l; l.U'C ;,lSslgneoo,
3.7 So1lfvit;e fQf MliIc'lInos
'Nth. pt,wioUi c~n!.,i", ~YPo!M: ~ll,'parr olld f;l;;OO!lllgc f)J!!,....!r,!1
cJth~r ill YO'.Jr ia.::bl\(J/1 fl'l' Ifl <1 Sar,'IC~ C(#\IQf II) k~..rp
Machines in. af rli$lflf!l thotll to, oonrQ<fI1tml1:'O yrJb theit
offimal publlillted' sp"cifi.~lI'ton!\: '1.11'$ rmJ}' rilplllr !he fllmg
MtlCh;"o ar e.(J~'llJ',: ilallOurdiEtcrellan,
Whron lhe Wli& 01 S6f11'CI'l rm:;uirm 1I1{,1 ~\Cfl <ion....'" Ill.. r.'h,rlJ)
L\3ch11'l4lo Ii) ItS, YOIJ :Jgti'lO lo'l- tJ:1lp fj flV"\J:i)ly r>at:kaqco
I~~llald Ilnles.. we !ljHl,;,f~ oIlH."'*"..) lO ll> !QI1llt,icn we
clerJ!}l\:JItu ilJl...- -"e :';jlVtt reps1t<iod or excl-~/1~d fns
M~crdne, we will n):lIRI\ It 10 YQ'J at ow e..q:rorU(ll..liless we
",p~.uy olhl!l"l.tSe ....'e (lrc r~3~11.,ble r.... iu>;~ of. Ilr d:irnllflq
10. four MaChrrl\Jwnile It I~ f, in all( vn"ore$~jon ar2j in
:filll,,11 III ~;o~1l- C3:ilIlS what\') We alra rt)&p~:\il,bl~ for fr.a-
:r-amipcrtatiOIi C111;lIf:llr..
Ycu ilfjf'6..1W
to ~btajn Ihltl'ollliJ!tf;m from:lW o,\'ncrio ~";l\flllll!; ~en,.;.~~
" Mll..llllHJ ll1;,1 ~t;~J nO' f1QI O'fm: ernCl
8. ....ho'e ~~,rX:lilbfc, cetortlo WI) p!avfrJd SeMel:: .
d ibUm'l' !he ?l1Jt.IQnl dele1'mlnM,nfl, till>>iem
"....;IIi''!!!" (,..,(1 :!ie""CG r-.:nlullf.'l JIi'~:"'.JI){1i1b lllin Wll
pr~1d* f
t). i1i'cure- ~U pr(J'ijllili:l',&. <lnli;). tllH:llllnda r.;~n!illllf}tl in
;; Macl,ir.f1, ')fld
(7'101 216-4421
~. 10
c tllicrm your IBM allljllllf.,~S F'"fWitUlt (iItl(,(F'-~ l!l n
M;Jotlll1!3'S 11:)Cl31io.'1,
'....ilen $ID~l!< It,....ol~'m; 1M (I)((;II;\lIlJ6 of !) MllChlr.-u or pa,i,
I~O' Itom we 1~plflCf: bt1Uunu& OUf ~y.We:lly w"ld tlry~
rnp;"""!l11.m1 biloom~ II"""!>' Ycu rl}p:'1l<:5f:1f11 tMlllll N,llOWld
,Ioms am i;I';)<"(II'1e IWt,j llf1~Hl.lrc:d'. Thlt replat:P.ln'lfll ""'i' ilul
hr, new, but ...11I hi> In 90~ ",'000n9 order and 41 h\,'\i>l
rV~l;t;orlll1W Et'lUrV310r'lIIQ lh1l> ,10m rep!l1oc'c1. 'nte l.ep'm:cmant
aS5'UITlO:> the ......fr,lory (l>f Sm-,j"", fiLalus. d Ihe ~plllCll.;l i'..,m.
"";~,'r'" "(Ie ,,~dr..nU"';ll MI.<:tdn1l or (,art, you ;19'1;:\1> ((t 1 (;('lWNQ
::in [(~llum5. pm11>. O'l.lIwt'$. ;;illO'ill:':ms. i!:nd lIui!ci1m,,"ls IT'"
Lll!ldet our G!::r.'IGI> Yc-u sl!;(,1> ;,lon,,, /1> 'm:;vm tl;31 I~ ,t'!1'm is
fr~il of t1?>)-' I<ljll.'l' cbUqGIY,:.Il.}or leMnC~OJi:tthllll'r"lvi'ilr'! nt'
E'Ch\ll'oH').
"''''1I'''~luru, ';'JlW9nJun, O! t1plJt.tde ~ra WINk" m,)"U>Q
irlSla,Ue.:-J (ifill M...r,himt ,dlll'l, I.. 1) r"l tjllt,,!! Madrln"s, m..
deslcrMled, oonal'mllnbel~t;j f.tl1l::hiM imQ 2\ at an
c'Asr>neer'.n!J. e"~r4.l1l I""oet C_i;)il6l,je ""I'll Ill;" Iii,dum.
~"'~\fl!rl'll".,'. 01IIDl.Irada.
Repl1Jit a~~ uxc.har,ge Serlt'~c!)!;i do ne.t ~llQr
1.
.;c~.v.,'l(im;. :.mDIJty ilerm,. ')J"i 1;!!ll.g!!l parts, c;ucr. ns
l.J;(:ltlem,:~. frlI1rICl!I. and oo~'",r.$:
l't\~)Cl';ines d<Jlt'dlllot>d bY(OOI''''', (u;c;dfJIII. mooln.::au'Ja,
\Jf'.:;v:itl.1!:lill ph:i:r.;Clif <It Ci)amt,,g 11l1mn"""llt, .~:.
ImpfopClfm,jlnlOl'bOi'JIOO l},l')'<lu:
nVjCh~flS Witt, I<}n\(V.'1J4 Of 1IllDnl'l'l Moel\iMl Of j)Mil
idttnllriealion ID~I~:
fdllun:"5 cauli:ed b~ Jl producl foe '...nIdi V,'iQ are nol
fe~pO'l'lsijblA.; or
nMoo Or Ma<^..nm(l all"'AIl~~
2
3.
4,
),
VVe ma;r,1l'l(l aM InSllll' ~llleeN';q ctlMges IMI '<r'i~j'1 If,
tBM Mad)!nes ~m m..y l/IlIO p;:IrIO,m llrl.WllntM:
m"inle'I{lflQC:,
'.'''6 pliNlde m.1inldr'lam1fJ fl"'VIt:f,S Ie., selec:l4l'd llOf..toM
Ml1<:h~Ele.
I.....he.' 'fQl) (l;1C;~O$t miilntennnc.;; S~(VIGIl:J llncrer fhl5
Au",...ml>.r.t, :'"M laM tluslnoatll f'iltblf)r \\'~[ mlllfrn >>,"".J 'Ill the
~nl"''''~ ...htc:h '1J~Ii1htnam;ll' .s~r;lcaii:i ....illlt<!J1;'in. WI: trllliY
il'lf.pe<;l ~he Ma~:h",~ .....1~ltlJl '.m!) /nOrlt." :t$ftl'/11n911'l3rdillO";1
lhi!' M.~jhr"" '" n,.,t in ,n~ It,y;q;:otil~"g J;oodflfoJllOt ii<.ll:~'IV",
~O\; may hGVtlliS !'!>store it . IIilem"'lr'l.lfy, Y')l.l may'ulliroHVJ
V[]~:l r'4qv,ent (<or n'HJf,tu!Jn8(1I~e Sni""rd:t~~<l.
'Chl;ck vJili'> y'X.JI II'rM O,I>i,'"'' P'Vll"'f h) dell&mlJ,:(; If ~~ ,'1" 'f1Glll In addb:mtll crn:t\(e Ill; 1U!L
;; I l5.577 N:O 0Zi118 :',~KUI."2J
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Ap~ 17 03 02:46p
HTf '1AR1 LLC
(7'70"1 216-4421
r:>. 11
JBM Seqh~du}_D far S.~rvlccs ACQuired from an IBM Business P~rt!!~r_~ Sc_ry,~c~Surtf'!
'r11i~ Schodula coantaina :'I listing of the !EligIble MlJ{;fllneS at !h~ Specified l.:,callorts Ide.niligg below lcr which WEt will p:ovldll>
1M idontiftad SCMCC:J !l~ dcscrlbad lit yOllr Md IISS'S .s~...l",rr>cnl 01 'Neri<. ThellD- lilrms am to ~(1dltion to tlW:la 01 the.
(OflltllOC;.<ld SII'l~p.na1t1t tlf Wrlrk 1'lnd IBM t\9',\l<em""'I1 for SllrvlcGl,i (l('.r:I,Hrc~ fn:)m un IBM 8U1SIMSl; f"mnei' (ar &ly Oq~lrlfdh:tlt
agreemf'.l1t r,'ilt,tld hy bl,lll of 'I~ ;J1IU Iden!iliad belew).
~,l>IO!ilCr Name ami Billing Address:
Pori Angc1e~. '\!\Iasf'llng1oo
Ci l't vi f'ort I\ngGles
P 0_ Box 1100
Pori Arlgc1li!l, 'J'.'A 'm:H11
A'\Jreermtnt t.io:
St3~tlm...nt of WOlk "'I>;
IBM'Servicll~As:lilstant No~ G210BFYt
AJSsocl~ltld Ccntn,u:t NO':
AGsoelatcd Contrad; Start Gate;
CUIi\'f.Ktlm'No: 00370016-
~evi"'ed $che<::lulv IYealNQ:): No
5Cfltl(iI.lIEt !:ffeclivu: tlate: 0412512003
A$PIO No<: 8666025
,Business P,3rthllf Name and Adtlro$s:
liTE I/Af'<, LLC
:110B MOl'Ce.t Umversi!y
Charge Period:
Start Date: 041261200:3
End Dilte: 041'25/2'004
Tho P31UttS heEld not sign thfs Sel'1edutll', unfe..e; ll'UhIl'T of us reqwwts. it.
Agreed to:
S::':;~
A\lIl:1otlzed s:gm.Me
"gr-lWd 10:
fntcma1lol1<U BLlSinc.'tS Macblnet'. Corporation
iByd6'~~JuJ~
!\ull1odt9d signatllm
~Jllme (type Of pdnl); S~ol)f"\OIv----r:J deer
N<\ltIe (type .or prim): 0R fV'U o. rl f\1tfle.1\
DiJltt: 1..\ / ~ , Ie '3
nate:
S'-\-o3
lt2fPI'rJ,Y.{:'4. 7;99
1~.M 16/200:.
P~8" 1
A~r 17 03 02:48p
HTE VAR. LLC
(7'701 2Ji6-4421
p.12
'IBM S~!!~gule fo.r Services ~~ujred from_~.I! IBM Business Partner - Servic~Suite"
~-._.-.....EIJSlblll M;u:hlT\II----.
Mod~1
'Ord.eorf
Scrllll
R~I~h:ltl
Cr~erl
S6rl~1
Of,'I
T'tjpo of
Rl!plllr
it
Ilhr.rotmilrtCo Sf',..,lcO!<
I
I
I
I ChafersSl
U S t:vt""
Ch:trgu
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MlIrmf"u;tu ref
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M3e:htNl
Cu,,"lomer N(I r Lor:uH()rt: 06,31G{J'16 POR! AJ'iGt;LES, WA
I~M 35M H11 0013141\8(1
IBM 'tiE 2 4ll(l< Cl(14~Y()1114
IBM ".jC~ 2;;t() OOr..ooMi')f}
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t
1
A
A
6
1
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rJ41 i Si 2IJ03
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Hft 17 03 02:4Sp
HTE VAR. LLC
(770"1 216-4421
p. 13:
IBM Schedu'e f~r "S"crvi~es ~s",gblired frofi11 an IBM Busii1aas Partner - wServi~c~uite "
~lig!lllc: M1ithIrw Oe'liCfivtrorl
1)t1W ~Jo:d ProcC
FEi'iltullJ
CUs.\o)lYlllr'lIIo I ~o"atiDn; OllIlI,tOI)\H)
'[;1':00
210
15i.a
.24;J,2
, I ,,1J.:!'6H{)4 7,'99
sonar
Support
SllfYiCO
AS4m ~.U:::R":"
1.J1:,1)~f\J.J cu f.,S400 SIN &Hl,~CHI MlOl4
041 t(!I;:oo~
CU'9tomor T<ltc:hnic:lIl C~I'l'Iilc:t; N:lmo ()1 applicable)
JIm Harpar (:J!lO} 411-45'3
SBViCl! OpUt;H'I! Qt>j Ch:,UgOii: Cfl~(!J~
PI'<o!l12~t (;rQUp Stint'" :Slop"
ALtf{T
g,\Gfl
P1lf
PiJ\ra:5
Apr 17 03 02:4Sp
HTE '1AR. LLC
('/''"10) 216-4421
p.14
IBM Schedule for Services AcquEred from an IBM Business Partner - SarviceSuit&
M M _ _ M _ _ _ _ M ,.""'~__..,._"'__......._
LoSJ:'nd$:
tl TypE' tlF BldltlIr S9l"vlc,a
A) Or:.~~rfe Repai,.{txr.hangff Services. Monca';' Ihtaugh Fride.y (<I'1:<:cluding holiday.)}, Burn tl) 5\>n1. next bu!$ine3s uay
13} On.SI!" HopoirlEr.-chpilge S"HVIGO/;;, 7 <Jai'l><< \."HI!I, Z4t1f$!dl,~
Cj On.Slleo Rep::.;lrlc)'J.::hange S~""'[t:f.'S, 5 d~IYs <l weeh, 9tJ;siday, 4 hour resplHlse obj!;i;!i\i'f.! This !Yfw. 'Of repair SC!M(Z~ ir)(:~ltd,:1l a:
res,pot'MA' erne cbjecti'l9 l!u''.d il'll".ol a lfUatantee
OJ On,si!o Kc:pr.:!IrtE~;hl;:J190 60.....;CO$, 7 d,p'Y'l'l .;:I) w'Oo~.. 24nr:!ldl-'Y. 2: hOUlr fl)$p.Qn3C Qbjc<:II\10. ItlV,; tyP!) .of rupu:r SQfvlc.o lncl'udos ::I
rCS'lXfrlso tJrnc objoctivi/ond is not n gu a.'LIllteiJ'
X~ fEa.'<'yS€,r" (ri;lJlli)ieMf d/;llivOlf.;;(l SB'f\Jir#s}
iI# Mrell'ltenllne.a Ser\lteag
'1) Mainienano;; Qf ISM Macllines
2} Mnlr.ion:mc.r.of rmn..1BM Ivl~hrm.ls
31 We, ramy Services upgrooe
r Cl1nl'gt>"s Ma\\'i'I ."Ita for GhMga PO(I(;i!
-,41:1 [E) iI1dk:.i\l<i::S ill Mr.t3"linr. W,lli h,lS l;u<:n JIl11101l'ited ~5 "I~i1dril...n (r(l(lI geltet.Jtly MalllhiiMlt)Ce Se.VII::>e
-An [H} indicatos..a Ma1:hino that is. undo! an m::is.ling SmviceSultaJServicoEI'3ct CHIS contract
-An (L} indlcales.. Ms.chme that IS um!s'! an i&xlstlng 1e","aC}' Il1llpay contract
1\.1, (O} lnd!t';<ttl)!) One Tllno Cl'lrtf'\'J1,'!
.A {U) imJ,cr;le9 lJsnG/J Ctmr(Jl1s whir::ft (ue atemmmd in aill1.)(' r=-I, floum, or Impr'llSsirms
-A f;V'J 'lloirlillm; A M~d.i"eJMnd8tfFE!allJ'" u"der W..rn,mly
'''11 (Xl indic:.ates On-or'lt&r Products. '....hlch ara sMwn for plannlrnfJ pUrp050S I)nf~'
r. Ch(U9a~ -Strut/Stop dates sh'.wm arc Hmac IIta! differ from the Contf'l1r.ll"ariad Sta.rtIEnd Oaws
;:,f ,!O-:,',6J;1-I;a.f ~/I\I(I
(:..1 i ~ a,2D ~X3
rt1a,t,4
."
Apr 11 03 02:49p
HTE 'VAR. LLC
(7"'1m 216-4421
p. 15
""'~"""1
Ii Remarketed IBM Maintenance Services Agmemcnt
~
HTE'~R
~I"''''''''''''''fl_'''
Mair"ltenancc Services D-escrjption
::1'i :
HTE VAt<, LLC. (W.:J) agree tOI provide IBM Maintenance ServJcM for machines dascrib&d III an Altm:hment to ('Ur
CustOlner (YO\IJ LInder HlU h:!l1rlS Or this Agmemenl. We db Mt provido Molnfon'sntm Services under lhe temlS .)1 YO'.Jf
purcho;lS9 order,
Mail1hm;um~ ctlorgcs ate not mfulld~blc after ct)votage has smrf.ed for the Machlne. However. If y'OU soil a
Machine, \lCOU mal" lrl;lllsfer covemg({ to Ihe bvyerllhird party !I you lrensf*r r,('lVer,"lgA rOr a Mtichine to ;] third t.\i1l1)'. you
agl1;:6 to Inform InFlI Pflrty 1) (IF the' arJplicabln torm!'l 6; llW9 A-gf>oem<i)J11 and ~, thut it mUM notif}' us In wriliu!-j of lhl'j
rrnn!)Jer. lhu ~Dl:atj.r)n nf flla Machine, and! ace~p(;<Inl;e ot cl}verago.
IBM will ~f)"'clfy the i'illliJib!6 M;:lcfllrls< types ,,!lei ,wailat}le contract periods. We will lis!, in an Attachment. th~l Machines
>COVllrecf. .clod the ClJVSfqge starL and mId qates for ear.h Machine
f<lCh of us a{Jr~e$ thal if a fealum. upgrade, or conv.er$il:lIl is installed a"l a Machillf' wl!f1e it if'. under this Malntonance
Services Agr(!,;uYlont, 1) <'l!1 addrtiQnaJ chwge mny apply and 2) the feature. upgmt1e. or conversion IS subject to the
r.emaming porliuJl uf the (;Ql1tra.C1 periOd.
[-;~;~Ch;a:rge: $12.4116.42 (rimt 12 monU-II;.)
l Machines eoverad: ,SilO IBM :sehe~~lllo Z1;gg-~1.Ii~
Mainfenanct!> Term: 36 Months (billed annual!)!)
J
inis Agreement. Attachmt:nt A. the End User In5onnallon Notice, and the .Adclitlotlal 'ferrI\S on page 2 (olm 0'..$1'
complete agreemenl regarding thase M,alMfemmcl!! Ser"lc",,, <lFld r9place any p.rrnr Qra! or written CcmmUillcatll)tl
ibotweel'< us. Sy Signmg h~low" both of us agree- iO thcse !elm!;.
Agn)Etd Iv: (Custt'u'r)oS>r iegol rlHfflf!J & addmSfJ)
elly!)f Port Af1soIU$
321 Eas! olh Street
PQrt MyeIEll>, ./vA 1383-62
B~_ ...._~~_____ ___
~y -,~ J!;'.lt!1cm:\Hf Sig;,n1ttm
Nalt!1$ (pfinl): -:r~ 1V\1l:.$._J>-..._H~..ee~
TIlle: ~~ ~!-~"'T-' (!:).~~~~~!.t1.~~_.___ ___
oar",. --'j.I~'_L<Q,:J, _ ,_____..__ ___ w_~,____
Hf.",'[:;Cl7 1 ~it~lO{)
Agre4Ki to:
HTE VAR, It.C
3illB M~H.;er Univarslty OliVe, Suite 1(}O
Chu:nblc(), OA SO:)..;,
/AP1. ~
By --.----~1-;,;~'-ii.~ri.aiii~- __._________ ..."...
~flme (Jirinl). --71-~~~ '-:fl.:!.',_~_ ~f)
iltlfJ; ______.~~---_______. ..
OliltO: _________ .. -~l~.q~___-_______._~,
IRM $IJr.,I<:-99.'/I.cGifif.:'lnt Nurnbcr: 021 J:1SFY I
H~r 11 O~ 02:4Sp
HTE !./HR. LLC
(770) 216-4421
p.16
II
~J
HT,E "\.:.a..R
'-""+I.I1''''''~''''''''_
Remarke,ted IBflA Maintenance Services Agreement
Additional terms
Prices and ?ilymenl
ih~ .'lmcunt 1PE'~'i:lbrf'! fOf MamtenZlnt:e Servbos b a fhr:ed pIlC'O Depe'1dlng 01", particu!iif. circulIlsiarr;;;os,. .a:; d~sdb2d
oi(llow under 1\4iJmlenan-cIJ Servicu5. mfditi('/l);i! c:h.clrfjes may apply V..'e wlU infurm you J.!"l i)O'.rflIlt:e '.vhenll'J81 nr.lultIOl'l<l!
charg~~ afJP~~" M3mtemmee CI,erRl':S.n:r'\? due with;n so d3Y~ from tho inVOice dat{1, Amr.lulJ~s pa51duc: Are SllLljL'd to;:;
latc p,g~'Jj\Jm~ r.:hllrHe 01 '1 5% per mQrrlh. ','o'J Q,gree to j)<"Y at:cordlngly. 'l'ol,l .also agrof'! !o fI.'lY appl;mb1e :aaJe-s l;'Jxes o't
to :;uPphl eXEmption dowm",nlatmn. This Cqrltruc: :Qml 1$ lor 3 )'.ears <lnd COVGtl'. the items nst,)d m tM Mt",!;:IHl1Unt (Or
Msin!Cl1Om:p, 8~lvic(,l::,
Types of MaIntenance Service for M.lobine$o
I}JIWlJ 3 I,'DO of serviUJ I{lvoh'es thl't exehimge of a Madiine or P<lft. tile item ,erJ<lood b,,~ornes ~SM pfopalty <J/lO the
rp.fJlacemunr bc:::ome:. ~",Ql1rs, Yo'," ropl~SE:n! Inat all rorrHwed items .rue gSflumo ilnd tInalte.od. t1efofe 181'.f e.xdl.;;nge:: '"
Mac:1ine or e pelft, Y01J agr-ee 10 fP.l'llO\i't3 all femuras. parts, ana Jltac-.nment$ fl',Jl, lJrl.jO( our 5<ervioe, ':(ou also EJgrt1'!.l 10
enSlrfl'} thtlt trl<lltelT'l is free of an~' leg<ir obll{laJJons cr r$strictkllls ~hat p:r~ven~ its oxch~lngc,
M:i:l!nlcnanC"e Sentlces
rBM will rn!~tQre tO€! Machin!} to good wQr'!(lng order or ex.change it. based 0(1 the;. typo r:<f sp.rvlc:B $e-lec:tad l'Or the
Mor.nlnE!, IS,M m::ll' inspect a Mochtne within onfl' 1110fi!h fellowlng Ihe rote Ml.lintcfl<)I1CIJ Services bl:lgill. II' the M<lt'...hjn~
Is nolii'! ii:lrl acci;1pta!:lfe conditlc;r1 for Sl:lP/lce, ;yot'.u mey h:iWB lSM (i~1'.tore it for.. cnmge. Alt,~m:illi'lafy. ,'!)U mnl~I-.'H.hdra\'J
)'OLJr lClque!i: for Maintenance Sen/rerns, MrPNlaVei, you will be c;larga-o tOt ony Mainl.emmce- Sr:,rWICIIS ~vhlc:h \fie hall.,
\por!ormed at your r.equesl. Maint&nanoe Ser..,iws dO nOI {".o....er accs&so.rles. $:uppfy iilJrrt5. ond Gertain parts" ::luch as
bittlenon. fmmes. and (lCvar$, fn atlditi<:ll'i, M~ll'llenaocp. Se<rVtces do. not cover service or ('l MachJl'le (j~guo by
modification, mlsuoe. ACCident, un:;uitoble physicar or operating envi,e<(1ment. improper matnto.llance by llDU, roehlO'fGI or
a!temtion of Machine or parts idflntific:l;!lcn Jabols. Qr folium CU\.lood bi e pl'Odu.::t for which we am not res~01\~ibla
U!lII~S5 otll1:JlwrfH;l agreed, Mt'lint-arlanc:e SurviDe$ de net COlier service of f"la~in~ aJter.siiCll'l$.
Waua nt~1
Wi;;. 'o'ifilrral'll Ihul ISUi performs M3iHt~nanco- SefV1Cl.!!S in a wor\<mantlke m<i!i1ner" THIS WARRANTY REPLACES ALL
OTHER WARRANT1ES OR: CONDITIONS, EXPRESS O~ IMPLIED, INCLUDTNG, BUr ao.lOT LrMItED -TO, THE
IMPLlE;O WA.RRANTIES OR CONOITIONS OF MI;RCl-fANTASrLITY AND FITNESS FOR A PARmcULAR
PURPOSI:, We do nol Ylaml!\t umnleffuptcd or ortm-tr-ee opeu;tlnn of any Maintr.mancEl Senric,t!.
1,im1tiltlon of LiabIlity
In thi;: ~1I1nklJly elfent. beCE'Ul;G of D defaul! on our parl or other \;abihly. you are {ll'mUod lro mCKwor CZU'iHl\)C!> ir 11I'l) ~IS. in
eaclt IflSLi'l:nce, re;lardlGl~s of the basis Qn which 1"::Il,II ate- cntltflJ::l to ciCllm .oamnges !rum 1.1'0. we .3ro ill1bIe only f::Jr an
omolJIIll:]() greme.r Iha!1lhe sum of :;:Ill plJ}'m(mts you have rnaotl. U"d~.I' no ci"cUm~l;:Jl'1\cc!:i. ar~ we resplOmslble to
YQU or thXrd partil)!i for 1) 10$'5 of, OT dBIlI;;lg~ t.o, your Toc.ords or data; or 2} spacial. indrlel1lt.al, O'r indirect
dam~9~~ or for Qny oconomic cUllsoquDf'ltilll damag4lS (includmg lost profits or S3I' InS.$), WIn! If Wit are'
Informed of their possibWty.
DIsputes
The laws of the Sli'lIa l,l[ Il.'as;'1>ington nnvern lhls .l\groemont A<riy cofltfo::lV~rsy or ~Iajrn nsin!J cut 01 or rcrntin~) \(;l [hh;
I\{'}/eement. or :I.!1e t;.roAch 0'1' Ih~ AglOomllnl. shall no seHled by orbHralior! In acccrdanCf'J ltblh thE? nlh-l':;; of the A meJir.:<Jo
ArtmIt:itiOfl A5:socfatkm aI' Il he.1trms in Port AngF;'ofJ~, Wi:l~nln~[on. A jW(j't~mur11 of n Cl'lur. h<lvirlg jutilJdlcticn rl\.Qy lJe
enl'ered upon the ~rbrlrnto)ls i:lward, The pre....ailing pnrt)l, in addition to 1l1l,:.tnl.Jr iiUm$ to which it rIli:lY be -cntWllld. i'ndlY
call UpM the ulhor tl.:my h:} pay UH~lr reasol1i'lble 8xpens~3 (including ll:UOm6Y lees) relf.'!V8nt to fhi) daim,
R~latiQn wrth HTE, 'nil'.
~ rn; 'VAR ,and H rE, IOCl., ~ F~oridR cQrpOrDUan. .:Ire Inqe,pr;flden\ contractors. Neilher party il; the agent of the other"
Nelti1er par!.y is lHlth:;,riznd to m<Jk", ~ni" "eprescntsllml$ 01 cre.3le .:my ob!ig;alio:~ nr li;-)blfit)" on l).jhaJI 0,( the uttlllifOar.y.
~{(.'t'I!S~C IZH7101}