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Home My WebLink About09012026 City Council Presentation Hope Awareness• • • • • • • • • • A Science Based Framework for Strengthening Individuals, Organizations, and Systems The Science and Power of Hope Chan Hellman LLC -- Hope Centered And Trauma Informed® This presentation and associated curriculum are the registered copyright of Chan Hellman LLC Reproduction of these materials is not allowed without License Agreement from Chan Hellman LLC Carmen Geyer, Hope Navigator and Senior & Community Center Manager Chief Derrell Sharp, Hope Navigator and City of Port Angeles Fire Chief Minnie Whalen, Hope Ambassador and Director of Resilience Project Please join me in expressing our deepest respect and gratitude for our indigenous neighbors and leaders Lower Elwha Klallam, Jamestown S’Klallam, Quileute, Hoh, and Makah Tribes for their enduring care and protection of our shared lands and waterways. Clallam County Territories of the chalá·at (Hoh), kʷoʔlí·yot’ (Quileute), qʷidiččaʔa·tx̌(Makah), nəxʷsƛ̕áy̕əm̕ (Klallam), and Kʷínaył (Quinault) peoples Thank you to Carmen Geyer and Chief Sharp Hope Navigators City of Port Angeles Olympic Peninsula YMCA Hope Is One Of The Strongest Predictors Of Well-Being. Well-Being is More Than The Reduction of What Is Wrong! What is Hope? Hope is the belief that your future will be better than today, and you have the power to make it so. Hope Centered And Trauma Informed® The Simplicity of Hope Goal setting is the cornerstone of hope. Pathways refers to the ability to identify routes toward goals and to find new routes (problem solve) around obstacles if necessary. Agency (Willpower) is the mental energy required to pursue and endure pathways. Hope Centered And Trauma Informed® The Simplicity of Hope Hope Centered And Trauma Informed® …Willpower without pathways is a wish! Valued Goal Willpower (Agency) Way Power (Pathways) Hope Can Be Measured ADULT HOPE SCALE (Snyder et al., 1991). 8-item self-report measure. Hellman, Pittman, & Munoz (2013). Reliability Generalization CHILDREN’S HOPE SCALE (Snyder et al., 1997). 6-item self-report measure. Hellman, Munoz, Worley, Feeley, Gillert (In Press). Reliability Generalization Currently being measured by: •Gallup •Washington State Healthy Youth Survey What is the opposite of hope? Hope Centered And Trauma Informed® The Loss of Hope is a Process Hope Centered And Trauma Informed® HOPE ANGER DESPAIR APATHY URGENCY •Experiencing barriers to goal. •Rash decision-making. Fear & Anxiety •I cannot have what I desire. •I give up….Why try? Why Hope Matters in Life When Hope Is Nurtured •Mental Health:•Higher well-being, emotional regulation, functional coping •Physical Health:•Improved physical health, pain tolerance, higher compliance with treatment. •Social Health:•Higher social connectedness, civic engagement •Education:•Higher GPA, attendance, graduation rates When Hope Is Lower •Mental Health:•Depression, anxiety, emotional dysregulation •Physical Health:•Lower life expectancy, reduced health seeking behaviors •Social Health:•Loneliness/Isolation, increased criminal activity, despair •Education:•Absenteeism, truancy, drop-out Hope and Well-Being Hope Centered And Trauma Informed® 14.5 25.97 34.36 38.49 10 15 20 25 30 35 40 No or Low Hope Slightly Hopeful Moderately Hopeful High Hope AV E R A G E S C O R E Why Hope Matters in the Workplace When Hope Is Nurtured When Hope Is Lower •Productivity & Engagement: •Highly engaged employees are 23% more productive (Gallup, 2025) •Top-quartile engagement units achieve 23% higher profit (Gallup) •Productivity & Engagement: •Only 31% of U.S. employees engaged — 10-year low (Gallup, 2025) •Disengagement costs ~$438 billion in lost productivity (Gallup, 2024) •Mental Health & Well-being: •Higher well-being, emotional regulation & resilience •Workplaces prioritizing mental health see 13% higher productivity (Gallup, 2023) •Mental Health & Well-being: •76% of U.S. workers report burnout; 53% moderate-to-severe (Mind Share Partners, 2025) •52% felt burned out in the past year (NAMI, 2024) •Job Satisfaction & Retention: •Engaged teams see 59% lower turnover in high- turnover industries (Gallup) •Job Satisfaction & Retention: •Only 30% satisfied with pay; 26% satisfied with promotion opportunities (Pew Research, 2024) •Connection & Trust: •Highly engaged workplaces see 81% lower absenteeism (Gallup) •More innovative, visionary & empathic team members •Connection & Trust: •20% of workers experience daily loneliness (Gallup, 2024) •Only 48% confident their employer cares about their mental health (Aflac, 2025) Pathways for People & Organizations WHAT - In research paper about lower burnout among child welfare workers, Pharris et al suggests a shift from org goals to personal goals WHERE - Supervision, training, case consultation Example: how hope framework can support staff HOW - adopt language/key concepts of hope theory WHY - Hope may be a viable intervention to reduce burnout and turnover. https://fyjp.org/wp- content/uploads/2025/06/Hope-and-Burnout- in-Child-Welfare.pdf Hope and Employee Burnout Hope Centered And Trauma Informed® 58.5 48.24 39.03 32.09 20 25 30 35 40 45 50 55 60 65 No or Low Hope Slightly Hopeful Moderately Hopeful High Hope AV E R A G E B U R N O U T S C O R E Employee Turnover Behaviors INTENT TO REMAIN 1 2 3 4 AV E R A G E I N T E N T T O R E M A I N 2 No or Low Hope 2.7 Slightly Hopeful 3.14 Moderately Hopeful 3.45 High Hope Hope Centered And Trauma Informed® IN 2022 OKDHS REPORTS A 17% REDUCTION IN TURNOVER ASSOCIATED WITH INCREASED HOPE ESTIMATED ANNUAL COST SAVINGS $5–$7 Million based on ~211 fewer departures per year (SHRM replacement cost benchmarks) Applied to OKDHS ~6,200 person workforce •leaders can set a clear goal •the team possesses the ability to find pathways and navigate barriers •there is a collective willpower to engage common goals Collective Hope An employee’s perception the: Hope Centered And Trauma Informed® Why Collective Hope? Collective Hope As an Organizational & Community framework Collective Hope and Engagement 33.72 40.66 49.59 26 31 36 41 46 51 Low Moderate High Av e r a g e E n g a g e m e n t S c o r e Collective Hope Category Hope Can Be Taught! Hope Centered And Trauma Informed® Hope As A Protective Factor: Creating a Culture of Hope To Promote Well-Being Hope Centered And Trauma Informed® HOPE IS A STRATEGIC FRAMEWORK FOR ACTION- TO LEARN MORE •“The Science and Power of Hope” Ted Talk: •chanhellman.com •Rising Hope Washington is statewide coordination of Science of Hope. Access more about the research, Hope Scale, and Statewide videos https://hoperisingwa.org/ •Minnie Whalen, Hope Ambassador clallamresilience@gmail.com 24 HOPE IS A STRATEGIC FRAMEWORK FOR ACTION