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Home My WebLink About000180 Original Contract06/13/2011 11 05 FAX 3604174537 CROSSMATCH°2 CI (r.: Party Number 5832 Customer Name Port Angeles Police Department Contract Number 000950 Quote To: Carla Jacobi Port Angeles Police Department 321 East 5th Street, PORT ANGELES, WA- 98362 -3206 360 417 -4989 CJACOB1QCITYOFF'A.US Proposed Contract Information Line Number 1 Description MAINTENANCE, 12 MONTH, 10 -PRINT 1 SYSTEM Type of Equipment Line Number 1 Description 1 Contract Renewal Offered by: MAINTENANCE CONTRACT QUOTATION Andres Munoz Maintenance Contracts Administrator Phonier 561 -624 -5279 Email: Date Jun 10, 2011 PAPO- RECORDS 0002/00G I Start Date LEnd Date 1 Tax 1 Amount Jun 1.2011 Date: Jun 10, 2011 I BUNDLED ASSEMBLY, LAPTOP SYSTEM W/WIN XP -1D500 Soling Address: Customer: Port Angeles Police Department Address 1: 321 East 5th Street, City, State, ZIP PORT ANGELES, WA 98362 -3206 May 31, 2012 136.08 1,620.00 If tax exempt, please supply copy of current tax exempt cerl!flcate. Cross Match will automatically charge tax on your invoice unless you supply copy of current tax exempt certificate with your order. To renew your maintenance contract, fax signed copy of Quote or Purchase Order by date of expiration to Fax Number (561) 828 -7717. If not renewing, check this box and return by fax. El Contract Accepted by: Print Nam�e: Date: (1)/i' ll' r4{ C�4.Lf� �IQ Customer Name Port Angeles Police Department Scanner Serial Number(s Confirmation: j ;4- Customer Notes /Comments (Please use the space below to update address and contact information.) Contract Amount 81,756.08 3950 RCA 9Ivd. Suite 5001 Palm Beach Gardens, FL 33410 PHONE 5 ,i1.622.1650 FAX 561,828,7717 www.crossmatch.com City of Port Angeles Record #000180 08/1t72011 05 FAX 3604174537 CROSSMATCH Reference Purchase Order: PAPD RECORDS tI003 /006 EXHIBIT I) MAINTENANC t PLAN The undersigned hereby elects to purchase from Cross Match Technologies, Inc. "Cross Match the Maintenance Plan as described herein for the period of time specified on the applicable Purchase Order Product Eligibility: The contract period for the Maintenance Plan core mantes after the warranty ends. Products are eligible for a Maintenance Plan provided that the warranty has not expired. Any sueli Product doomed ineligible by reason of not being covered by a current warranty is subject to a technical audit conducted by Cross ME ;ch prior to the product being eligible for a Maintenance Plan, This audit may be conducted on -site or through a remote data connection to the Product. if the result of the audit indicates the Product is ineligible for Maintenance, Cross Match will indicate what changes to the Product arc required to make the Product eligible. The audit and any required changes to the Product are a billable service at the hourly and material rates in effect at the time the service is ordered. This Maintenance Plan shall not apply to any software product or interface customized by Cross Match to meet Purchaser's specific requirements, Purchaser- furnished equipment or software, third party s ftware or End- User furnished equipment is not eligible. Fees and Charges: The prices for the Maintenance Plan can be found in the Cross Match Price List in effect at the time the plan is purchased. Services requested by Purchaser and delivered by Cross 1'1atch that arc outside the scope of the Maintenance Plan aro billable to Purchaser at Cross Match's hourly and material prices in effi•ct at the time of service. Technical Support: This Maintenance Plan provides Purchaser with pest- warranty remedies for Product defects. To obtain service under this Maintenance Plan, Purchaser must contact the Cross Match :ustomer Carc Center, The deliverables as described herein do not flow through Purchaser to Purchaser's End Users. Hardware: Purchasers may report any defects in the hardwai:: Products by contacting Cross Match's Customer Care Canter twenty -four (24) hours a day, seven days per week, excluding national holidays. Once the defect is verified by Customer Care Center, Cross Match will ship replacement equipment no later than the next business day. CrossMatch will also facilitate the return of the defective equipment. With certain equipment, thr Purchaser may be required to transmit to Cross Match certain electronic files so that the replacement unit can be preeonfigt:red prior to shipment. The Purchaser must pack the defective unit and make it available to Cross Match's common tamer o Rent at the time of scheduled pickup. Not doing so may result in extra charges to the Purchaser. Software: In the event of the discovery of any software non conformance, the Purchaser may report such alleged non conformance to the Cross Match Customer Care Center. The Customer Care Center will work with the Cross Match- trained on -site caller to verify and resolve the problem. If unable to resolve the problem through telephone consultation, the Customer Care Center will remotely Bonnet t to the Purchaser's system through a Purchaser provided data connection to perform advanced diagnosis and analysis. Dur rig the time of the remote data connection, the Purchaser must provide a voice telephone line for the on -site caller. If Cross Match is unable to resolve the problem through the remote data connection, then Cross Match, at its sole discretion, may 1 ispatch a Cross Match technician for on -site diagnosis and analysis. If the problem is determined to be a defect in the 1 ross Match supplied software, then the on -site work shall be provided free of charge and at no additional cost to the March iser. Cross Match will deliver a software correction to remedy the nonconformance. If the problem is determined not to be a defect covered for any reason under this Maintenance, then the on -site work may be billable. THE FOREGOING CONSTITUTES YQUR SOLE AND EXCLUSIVE REMEDY AND CROSS MATCH'S SOLE AND EXCLUSIVE LIABILITY IN CONNECTION WITH YOUR CROSS MATCH PRODUCT, AND I5 IN LIEU Or ANY AND ALL OTHER REMEDIES WHICH MAY BE AVAILABLE TO YOU. elusions; Cross Match shall incur no liability under this Maintenan :e Plan and is voidable by Cross Match if in Cross Match's sole reasonable opinion: (a) the Product is used other than under normal ui c and under proper environmental and/or electrical conditions, as specified in the Product manual; (b) the Product is not maintained i4s specified in the product manual; (c) the Product is subject to abuse, misuse, neglect, accident, flooding, storm, lightning, power suri dirty power, third -party errors or omissions, or acts of God; (d) the Product is modified or altered (unless expressly authorized in vriting by Cross Match); (c) the Product is installed or used in combination or iii assembly with products not supplied or authoriviel by Crass Match; (f) there is a failure to follow specific restrictions or operating instructions; or (g) payment for the Product ha4 not been timely made. This Maintenance Plan does not provide additional hardware or computing platform software or its installation when required by 3950 RCA Blvd. Suite 5001 Palm Beach Gardens, FL 33410 PHONE 51'1.622.1650 FAX 561.828.7717 www.crossmatch.com 06/13x'/2011,11 06 FAX 3604174537 CROS TFC I INr I 1 1(711':; Cross Match software supplied hereunder, If required, these may be obtained from Cross Match at the published prices in effect at such time. The Maintenance Plan does not cover nondurable consumable items including, but not limited to, batteries, paper, silicone membranes, cleaning solution, towels, printer cartridges and cables Replacement supplies of these items may be ordered by contacting Cross Match Sales at 566 -725 -3926. The Maintenance Phn does not cover third party peripheral equipment (such as laptops and printers) that is connected or otherwise used in conjunction with the Cross Match Product. Customers should contact the manufacturer of such third party equipment regarding suspected defects in such equipment, Cross Match's obligations hereunder are contingent upon your providing the Product serial number as proof-of-purchase, and upon Cross Match's determination that the suspected malfunction is actually true to defects in material or workmanship, THIS MAINTENANCE PLAN IS NOT TRANSFERABLE OR AOSIGNABLE TO ANY THIRD PARTY AND SHALL BE i Oilt THE SOLE AND EXCLUSIVE BENEFIT OF THE ORIGINAL PURCHASER OF THE PRODUCT COVERED IIIEREUNDER; ANY ATTEMPTED TRANSFER OR ASSIGNMENT HEREOF SHALL BFI VOID AB INITIO. Cross Match reserves the right to improvc/madify products at any time, at its sole discretion, as it deems necessary. The ID 2500 system Is not eligible for the Maintenance Plan. The purchase of this Maintenance Plan is a final sale; it is neither return nblc nor refundable, By signing this Agreement, Purchaser agrees to pay for the Maintenance Plan covering the Products set forth in the above referenced Purchase Order, CROSS MATCH TECHNOLOGIES, INC. By: Name: k t l Title: �.(T`ri P, l z�ki� lM> j PAPD RECORDS e1004 /006 PURCHASIi I Nam as r By 4 Name: t��i,,b 110+ed.., zvez_ Title: 3950 RCA Blvd. Suite 500 Palm Beech Gardens, FL 33410 PHONE 5111.622.1650 FAX 561.828.T717 www.crosarnatch.com