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HomeMy WebLinkAboutIndia Oven RECEIVED MAR 242010 Mrs.Dorothy Martin P.O. sox 2258 City of Port Angeles Port Angeles,WA 98362 March 22, 2010 , i Dear MWyor Dan Di Diguillo: India Oven, as all Port Angeles restaurants,exists to serve the public. Owners and employees should be trairied,to behave courteously to everyone who comes into their place of business. We cannot expect tourism to grow and to thrive if ill-conceived judgments are made by poorly informed or biased operators of downtown business establishments. i am saddened and outraged by the deplorable actions of the host/waiter as explained in the accompanying letter. My desire is that this horrific customer service never be repeated. 1 must add that my close female relative was mistaken for an East Indian on March first. She,however, let it be known that she was not. i would like to believe that diversity in all forms is welcomed in all of Port Angeles. I am also writing: The Washington State Better Business Bureau The Port Angeles Chamber of Commerce The Peninsula Daily News The Port Angeles Downtown Association Sincerely, Dorothy Martin 775-7798 Cancer Patient Badly Treated at India Oven "Why did you come out if you had cancer? It's tike AIDS. I had an Aunt that had cancer, she died, It's just that I'm young and don't want to be sick." These were the unforgettable words spoken to me by the host/waiter at India Oven Restaurant on Monday, March 8, 2010. A buffet was offered for lunch and patrons were expected to eat from the buffet. can March 1, after a procedure at Olympic Medical Center, I had dined alone for dinner and enjoyed the menu offerings. When a friend (a cancer survivor) and I decided to meet for lunch, I suggested India Oven. My friend chose the buffet. When l ordered from the menu,the host/waiter became rude and responded gruffly. At that point, I beckoned the host/waiter back to our table and commented that he seemed offender]that I ordered from the menu instead of eating from the buffet. I explained that I was going through chemotherapy for cancer(breast)and that my oncologist had advised me not to eat from buffets anywhere because of the risk of becoming sick. His immediate reply was, "I don't believe you." If this was not bad enough he came back and said, "Why did you come out if you had cancer? You could get me sick." When I tried to explain that 1, not him, could become ill, he said, "I had an Aunt who had cancer. It's like AIDS." The piece de laresistonce came when he again came back to the table and angrily exclaimed with wild hand gestures, "It's just that I'm young and I don't want to be sick." Ignorance is wounding. I tipped 20% my first time eating at India Oven on March 1, 2010. My tip was 0%on March 8, 2010. 1 am in my 30's,hold professional degrees and have never before been so insulted and humiliated. I would hate for anyone who is enduring treatment for any kind of illness to be subjected to the inhumane and intimidating behavior that I and my friend experienced at India Oven. Speaking out for unjust and discriminating actions outweighs my apprehension of reprisals from the host/waiter. The wounds are deep and indelible. 714k wakwKMmby CL,ctosvfemal&ra& wevn-ry Mowchr21, 2010. Shy pra e rk not ta-huwe✓her nazi p c q4. for p oWbL&4u ra r x& re6wa ak shel pu r nw coweer p ° ' ►,ter Dorothy Martin, Mother,Aunt, Grandmother P.0. Box 2258 Port Angeles,WA 98362 March 23, 2010 To Whom It May Concern, I agree with my friend's detailed observations concerning the unacceptable treatment that we received from the waiter/host at the India Oven Restaurant on Monday, March 8, 2010, From the moment I entered the restaurant, his indifference to our dining needs was obvious. He made it clear tome that I needed to select my lunch from the buffet--which was depleted of most food selections. He declined my request to bring a spoon for my soup, saying "We have run out of spoons." Yet, each of the side dishes that came with my friend's meal had spoons, As he berated my friend for coming to his restaurant due to her cancer; little did he know that I, too,am a cancer survivor. I was very saddened and threatened by his ignorance and his disrespectful demeanor. Instead of great service and delicious food, we received rude, hostile,and demeaning comments. I hope India Oven will investigate this incident and ensure its public that this type of behavior will never again be repeated. Sincerely, Laura Lanka 63 Knight Glen Sequim, WA